Agent in Charge

We are seeking a dependable, detail-oriented, and service-driven Agent in Charge to join our dynamic retail team. The Agent in Charge serves as an operational leader on the sales floor, supporting staff, overseeing daily operations, and ensuring compliance under the direction of the Assistant General Manager.

The ideal candidate is knowledgeable about cannabis products and regulations, thrives in a fast-paced environment, and demonstrates strong leadership and organizational skills. This role is essential in maintaining Ivy Hall’s exceptional standards of hospitality, compliance, and team collaboration.

Customer Experience & Education

Greet customers with warmth, professionalism, and a positive attitude

Guide customers through their cannabis education journey, providing personalized recommendations without offering medical advice

Build lasting relationships with regular customers to encourage loyalty and repeat visits

Promote a culture of hospitality and education aligned with Ivy Hall’s values

Store Operations & Leaderships

Open and close the store as directed by the Assistant General Manager or General Manager

Support Budtenders with product, POS, and compliance-related questions

Oversee cash handling accuracy, including daily payouts and bank drops

Retrieve cannabis products from the vault and distribute them to Budtenders for sale

Review and verify online orders to ensure accuracy prior to pick-up

Inventory & Compliance

Assist in regular inventory cycle counts, reporting discrepancies to retail leadership promptly

Verify product tagging and paperwork in compliance with state and local regulations

Support the Inventory Manager with reconciliation of physical inventory and state tracking systems

Monitor POS and scale functionality to ensure accurate product tracking and reporting

Maintain strict compliance with all state, local, and internal operating procedures

Team Collaboration & Development

Provide training and mentorship to Budtenders, fostering growth and confidence in their roles

Partner with management to ensure smooth daily operations and achieve sales goals

Participate in ongoing cannabis education and training opportunities

Contribute to a positive, team-oriented environment that values communication and collaboration

Approachable, confident, and customer-focused

Strong leadership and problem-solving abilities

Excellent attention to detail and operational accuracy

Team player who leads by example and supports others’ success

Committed to Ivy Hall’s mission of education, compliance, and community

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, and position objects, tools, or controls.

Hearing: Normal audio range, with or without correction

Vision: Close observation and ability to adjust focus

Working Environment:

Work is performed both remotely and in a retail environment. The noise level is usually moderate. These characteristics represent those individual encounters while performing the essential functions of this role.

We are an Equal Opportunity Employer, and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.