Agent Experience Manager

The Position

Essential Job Functions and Responsibilities

• Agent Support & Relationship Management Serve as the primary point of contact for agent requests and support Proactively address agent concerns and provide timely resolutions Conduct weekly agent check-ins to assess satisfaction and gather feedback for continuous improvement
• Serve as the primary point of contact for agent requests and support
• Proactively address agent concerns and provide timely resolutions
• Conduct weekly agent check-ins to assess satisfaction and gather feedback for continuous improvement
• Onboarding & Culture Building Welcome and onboard new agents with a focus on integration and retention Act as a brand ambassador to promote The Agency’s values and offerings Build community through regular office engagement and personalized touchpoints
• Welcome and onboard new agents with a focus on integration and retention
• Act as a brand ambassador to promote The Agency’s values and offerings
• Build community through regular office engagement and personalized touchpoints
• Events & Meetings Host monthly, market-relevant in-office events to foster community and share valuable insights Coordinate and facilitate weekly or bi-weekly office meetings with curated content and consistent messaging across offices Thoughtfully share company-wide updates and initiatives to keep agents informed and aligned
• Host monthly, market-relevant in-office events to foster community and share valuable insights
• Coordinate and facilitate weekly or bi-weekly office meetings with curated content and consistent messaging across offices
• Thoughtfully share company-wide updates and initiatives to keep agents informed and aligned
• Core Services Ambassador Promote and educate agents on ancillary services available through The Agency Encourage adoption and provide support in leveraging these services Track and report utilization metrics to ensure optimal engagement
• Promote and educate agents on ancillary services available through The Agency
• Encourage adoption and provide support in leveraging these services
• Track and report utilization metrics to ensure optimal engagement
• Sales Manager Collaboration Partner with Sales Managers to support agent growth and retention Ensure communication channels between departments remain open and effective Help foster an environment where agents feel heard, valued, and empowered
• Partner with Sales Managers to support agent growth and retention
• Ensure communication channels between departments remain open and effective
• Help foster an environment where agents feel heard, valued, and empowered
• Office & Operational Duties Ensure the office is organized, welcoming, and fully functional Oversee supply ordering, equipment maintenance, and liaison with building management Maintain local business records and manage real estate association, licensing, and MLS paperwork Support adherence to DRE, RE association, and MLS compliance standards Maintain CRM updates and assist with data/report generation for leadership
• Ensure the office is organized, welcoming, and fully functional
• Oversee supply ordering, equipment maintenance, and liaison with building management
• Maintain local business records and manage real estate association, licensing, and MLS paperwork
• Support adherence to DRE, RE association, and MLS compliance standards
• Maintain CRM updates and assist with data/report generation for leadership
• Work Location: Split time across two local offices; 3 days/week in Beverly Hills; 2 days/week in Brentwood.

Required Skills and Experience

• 3+ years of experience in the real estate industry or client-facing role
• Excellent organizational and time management skills
• Customer-focused with strong written and verbal communication
• Able to manage multiple priorities and maintain ownership of projects
• Experience with CRM systems and MLS preferred
• Positive, proactive, solutions-oriented mindset and a collaborative team player
• Ability to travel between office locations as needed
• In office role Monday through Friday

Benefits & Perks

• Paid time off
• Professional development budget
• Comprehensive health benefits
• 401(k)
• HSAs FSAs
• Employee Assistance Program (EAP)

Compensation

• Base Salary - $80,0000 -$85,000 USD. Compensation will be determined based on the skills and qualifications of the applicant along with the requirements of the position.
• It is the policy of The Agency not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.