Agent / Admin - Car Rental

About This Role

We are looking for a Agent / Admin to join our team in Dubai. The ideal candidate should have strong customer service skills, attention to detail, and the ability to handle rental operations efficiently.

Location: Business Bay, Dubai

Key Responsibilities:

• Assist walk-in customers, handle inquiries, and explain vehicle options, rates, promotions, and policies
• Manage customer support and resolve complaints professionally
• Input rental transactions in systems (TARS, CRM) and maintain records
• Good knowledge of checking traffic fines, DARB and Salik
• Verify customer documents (Emirates ID, passport, driving licenses) in compliance with UAE regulations
• Prepare and finalize rental agreements and related documents
• Conduct vehicle handover and collection inspections when required
• Coordinate with drivers for vehicle availability, scheduling, and deliveries
• Monitor tolls, fines, parking fees, and ensure accurate billing
• Process booking extensions and vehicle replacements
• Follow up on outstanding payments and support documentation processes

Requirements:

• Female
• Previous experience in car rental or customer service is an advantage
• Strong communication and organizational skills
• Ability to handle multiple tasks and work under pressure
• Basic knowledge of UAE driving and rental regulations
• Proactive mindset with strong research and improvement skills

Work Arrangement:

• 9 hours per day; 1 hour break
• 1 day off per week

Pay: AED2,700.00 - AED3,000.00 per month

Language:

• Tagalog (Preferred)

Work Location: In person