Agent / Admin - Car Rental

Overview

Key Responsibilities

• Assist walk-in customers, handle inquiries, and explain vehicle options, rates, promotions, and policies
• Manage customer support and resolve complaints professionally
• Input rental transactions in systems (TARS, CRM) and maintain records
• Good knowledge of **checking traffic fines, DARB and Salik**
• Verify customer documents (Emirates ID, passport, driving licenses) in compliance with UAE regulations
• Prepare and finalize rental agreements and related documents
• Conduct vehicle handover and collection inspections when required
• Coordinate with drivers for vehicle availability, scheduling, and deliveries
• Monitor tolls, fines, parking fees, and ensure accurate billing
• Process booking extensions and vehicle replacements
• Follow up on outstanding payments and support documentation processes

Requirements

• Female
• Previous experience in car rental or customer service is an advantage
• Strong communication and organizational skills
• Ability to handle multiple tasks and work under pressure
• Basic knowledge of UAE driving and rental regulations
• Proactive mindset with strong research and improvement skills

Work Arrangement

• 9 hours per day; 1 hour break
• 1 day off per week
• Pay: AED2,700.00 - AED3,000.00 per month

Language

• Tagalog (Preferred)