Aftersales Manager
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Key skills for this role
About the Role
Aftersales Manager Salary: 22,000 AED per month plus car Location: Dubai, UAE Sector: AWP/Construction Equipment Our client is a leading powered access rental company with operations across multiple GCC countries.
Key Skills for This Role
Full Job Posting
Salary
22,000 AED per month plus car
Sector
: AWP/Construction Equipment
Our client is a leading powered access rental company with operations across multiple GCC countries.
They are seeking an experienced Aftersales Manager to lead and develop their aftersales function, ensuring the highest levels of customer support, equipment reliability, and operational efficiency across the region
.
Reporting to senior management, the Aftersales Manager will be responsible for overseeing service, maintenance, parts, warranty, and technical support activities, while driving customer satisfaction and maximising fleet uptim
e.
Key Responsibiliti
- es:Lead and manage all aftersales operations, including service, maintenance, technical support, and spare parts functio
- ns.Ensure high levels of equipment availability and reliability through effective maintenance planning and executi
- on.Develop and implement aftersales strategies to improve customer retention, service quality, and profitabili
- ty.Manage and support regional service teams, providing leadership, coaching, and performance manageme
- nt.Monitor and improve key performance indicators (KPIs) relating to fleet uptime, response times, workshop productivity, and customer satisfacti
- on.Oversee parts inventory management to ensure optimal stock levels and minimise equipment downti
- me.Build and maintain strong relationships with customers, acting as a key escalation point for technical and service-related matte
- rs.Ensure compliance with manufacturer recommendations, health and safety regulations, and company procedur
- es.Work closely with operations, rental, and sales teams to support business growth and deliver exceptional customer servi
- ce.Manage departmental budgets and identify opportunities to improve efficiency and reduce cos
- ts.
Requireme
- nts:Proven experience in an Aftersales, Service, or Maintenance Management role within powered access, plant hire, construction equipment, material handling, or heavy equipment industr
- ies.Strong technical knowledge of powered access equipment and maintenance practi
- ces.Experience managing multi-site or regional service operati
- ons.Excellent leadership, communication, and customer relationship management ski
- lls.Commercially aware with the ability to drive operational performance and profitabil
- ity.GCC experience is highly desira
- ble.
- Unfortunately, due to our high number of applications we are unable to respond to all applicants.
- If you do not hear back within 2 weeks of submitting your application, please assume your application has been unsucces
- sful.
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