Aftersales Manager

At Al Ghurair, we remain dedicated to driving innovation and shaping the future.

As we continue to look for the best and brightest talent to scale our growth, we are excited to announce an amazing opportunity for a

for UAE.

We seek individuals who are not only experts in their field but also possess a proactive mindset, exceptional collaboration skills, and a passion for fostering a positive work culture.

is responsible for overseeing and optimizing aftersales operations across multiple locations to ensure operational excellence, financial performance, and high levels of customer satisfaction.

The role provides strategic and operational leadership to five Service & Parts locations and one PDI workshop, ensuring alignment with OEM standards, dealership objectives, and brand expectations.

Lead structured weekly and monthly performance reviews with Service Managers, focusing on KPIs, productivity, quality, and customer satisfaction.

Monitor, analyze, and report key operational and financial KPIs to drive revenue growth, margin improvement, and cost efficiency.

Conduct regular site visits to assess workshop efficiency, service quality, warranty compliance, and operational effectiveness.

Serve as the primary operational lead supporting five Service & Parts locations and one PDI workshop to ensure consistent performance and compliance with brand standards.

Oversee location-level P&L performance, including budgeting, forecasting, and financial control.

Act as the key liaison with OEM counterparts in China on service product issues, technical matters, and aftersales initiatives.

Collaborate with the Marketing team to develop and execute service promotions, retention programs, and customer engagement campaigns.

Work closely with Parts and Warranty teams to ensure optimal inventory availability, timely TSB implementation, and efficient warranty claims management.

Support and manage customer complaint resolution, including escalation handling where required, to ensure timely closure and customer satisfaction Partner with the IT team to drive system enhancements, improve data analytics, and strengthen reporting and digital tools.

Coordinate with HR on manpower planning, staffing optimization, and recruitment to support operational requirements.

Work with the Training department to ensure continuous capability development and adequate training coverage across all locations.

Drive performance and capability by setting clear KPIs, conducting regular performance reviews with Service Managers, and ensuring effective coaching, training, and succession planning across all locations.

Optimize manpower planning and engagement by aligning staffing levels with workload, improving productivity, and supporting talent retention in collaboration with HR and Training teams.

We’re a vibrant community where individuals thrive and careers flourish.

Our diverse community embodies this spirit, fostering a sense of belonging and connection.

Here, respect, support, and open communication form the very fabric of our work environment, to fulfil our core Purpose of ‘Enhancing Life’.

When you work with us, you become part of our shared purpose, collaborating with colleagues who share your passion and commitment to success.