After Sales Service Manager
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About the Role
GAC MOTOR INTERNATIONAL MIDDLE EAST FZE is the regional subsidiary of Guangzhou Automobile Group Co., Ltd. (GAC Group), a Fortune Global 500 automotive manufacturer and one of China's leading automobile companies.
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Company Description
GAC MOTOR INTERNATIONAL MIDDLE EAST FZE is the regional subsidiary of Guangzhou Automobile Group Co., Ltd. (GAC Group), a Fortune Global 500 automotive manufacturer and one of China's leading automobile companies.
Headquartered in Dubai, United Arab Emirates, GAC Middle East is responsible for regional business development, dealer network operations, after-sales service, customer experience, and brand development across the Middle East.
As our business continues to grow, we are committed to delivering high-quality products, outstanding after-sales services, and exceptional customer experiences through a strong dealer network and close collaboration with our regional partners.
Role Description
This is a full-time, on-site position based in Dubai, United Arab Emirates.
The After Sales Technical & Service Manager will be responsible for supporting and improving after-sales service operations across the Middle East dealer network.
The role focuses on dealer technical support, warranty management, market quality monitoring, customer complaint handling, dealer capability development, and ensuring compliance with GAC after-sales service standards.
Working closely with dealers, headquarters, quality teams, and cross-functional departments, the successful candidate will drive continuous improvement in dealer service performance, customer satisfaction, and after-sales operations across the region.
Key Responsibilities
- Provide technical support and after-sales service guidance to authorized dealers and service centers across the Middle East.
- Coordinate market quality issues, collect field technical information, and communicate technical feedback to headquarters.
- Review warranty claims to ensure compliance with GAC warranty policies, technical standards, and claim procedures.
- Support customer complaint investigations and manage goodwill warranty cases to improve customer satisfaction.
- Monitor recurring vehicle issues, analyze market quality trends, and assist headquarters in product quality improvement.
- Organize technical training programs and service communications for dealer technicians and service personnel.
- Support dealer service operations and ensure compliance with GAC after-sales service standards, policies, and operational requirements.
- Coordinate with Quality, R&D, Product Engineering, and Headquarters After-Sales teams to support technical improvements and field issue resolution.
- Monitor dealer service performance and assist in improving customer satisfaction, service quality, and operational efficiency.
- Support regional technical campaigns, service improvement initiatives, and other after-sales projects assigned by management.
- Support dealer development, monitor dealer performance, and continuously improve after-sales service capability across the region.
Qualifications
- Bachelor's degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, Mechatronics, or a related engineering discipline.
- Minimum 3-5 years of experience in automotive after-sales service, dealer technical support, warranty management, or service operations.
- Experience working with an automotive OEM, National Sales Company (NSC), Regional Office, or Authorized Dealer Network.
- Strong understanding of automotive after-sales operations, dealer service management, warranty administration, and customer complaint handling.
- Experience supporting dealer technical issues, market quality reporting, and service improvement initiatives.
- Ability to conduct technical training and support dealer capability development.
- Excellent communication, coordination, analytical, and problem-solving skills.
- Fluent English communication skills (written and spoken).
- Willingness to travel across the Middle East region when required.
Preferred Qualifications
- Experience in the Middle East automotive market.
- Experience with Japanese, Korean, Chinese, or other global automotive brands.
- Experience in dealer technical support, warranty management, or service quality improvement.
- Familiarity with EV products and new energy vehicle technologies is an advantage.
- Arabic language skills are a plus.
Why Join GAC Middle East?
- Join a Fortune Global 500 automotive company with a rapidly expanding global footprint.
- Work in an international and multicultural environment.
- Competitive compensation and comprehensive benefits package.
- Career development opportunities within GAC's global after-sales network.
- Play a key role in supporting the growth of one of China's fastest-growing automotive brands in the Middle East.
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