After-Sales Account Manager
Skills
About This Role
Overview
We are looking for a customer-focused After-Sales Account Manager to support and strengthen long-term customer relationships throughout the vehicle ownership journey.
This role combines customer relationship management, vehicle handovers, after-sales coordination, service upselling, and customer retention within a fast-paced automotive environment.
The ideal candidate is proactive, professional, and highly organized, with strong communication and conflict-resolution skills.
You should be comfortable managing customer expectations, coordinating across departments, and maintaining a high standard of customer satisfaction in a KPI-driven environment.
If you enjoy building trust with customers and creating positive ownership experiences, we’d love to hear from you.
Core Functions
- Manage customer vehicle handovers and ensure a smooth, professional delivery experience
- Act as the primary point of contact for customers after vehicle purchase
- Monitor after-sales accounts, customer cases, and ownership-related follow-ups
- Support upselling opportunities for automotive services and products
Collaboration & Communication
- Coordinate with internal departments including Service, Finance, and After-Sales teams
- Maintain consistent communication with customers throughout the ownership lifecycle
- Handle customer concerns, complaints, and escalations professionally and efficiently
- Build strong relationships that contribute to long-term customer retention and loyalty
Performance & Customer Satisfaction
- Maintain high customer satisfaction standards
- Ensure all customer interactions and operational processes are handled ethically and professionally
- Work within a KPI and performance-driven environment while maintaining service quality
- Identify opportunities to improve customer experience and after-sales processes
Requirements
- Previous experience in customer service, account management, automotive operations, or sales
- Experience within the automotive industry is strongly preferred
- Strong communication, interpersonal, and conflict-resolution skills
- Ability to manage customer expectations in a professional and solution-oriented manner
- Good organizational skills with operational awareness and attention to detail
- Comfortable working in a fast-paced, target-driven environment
- Positive attitude, adaptability, and ability to work with customers from diverse cultural backgrounds
- Fluency in English is required
Salary & Benefits
- Competitive Salary:
- + AED 5,000 during probation
- + AED 6,000 after successful probation
- Target-based incentive structure with commission potential
- Expected On-Target Earnings of approximately AED 15,000/month
- UAE Employment Visa sponsorship
- Medical insurance
- 30 days of paid annual leave
- Ongoing training and professional development opportunities
- Supportive team culture focused on customer retention and service excellence
Type
Full-time, on-site position
Working Schedule
6 working days per week
Note
Remote or hybrid work is not available.
Candidates must be based in or willing to relocate to the UAE.
Why Join Us?
✔ Join a customer-centric team focused on long-term relationships and service quality
✔ Build your career in a growing automotive after-sales environment with strong earning potential
✔ Work alongside experienced professionals in a collaborative and performance-driven culture
✔ Gain ongoing training and development while contributing directly to customer satisfaction and retention
Ready to build lasting customer relationships and deliver exceptional ownership experiences?
Apply today and grow with our after-sales team.
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