After Hours Associate

Remain available and engaged for the full duration of your scheduled shift.

Answer and manage inbound calls as they are received.

Return missed calls and voicemails within 15 minutes.

Deliver excellent customer service to patients, families, and internal team members.

Resolve issues in real time whenever possible, including documenting interactions, updating schedules, and notifying impacted teams.

Accurately document all patient-related interactions immediately.

Coordinate coverage needs by following established escalation processes.

Transition open issues clearly and thoroughly at the end of your shift.

In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you’ll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company.

Competitive Pay

Paid Time Off

Medical, Dental, & Vision Plans with a generous contribution from AOC

HSA/FSA

Mental Wellness Benefits

401K

Discounts on Pet, Home, and Auto Insurance

And more!

U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.

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