AFC Systems & reporting Specialist

Overview

• Responsible in monitoring the status of network, connection, disk space, AFC packages and functionality of all Level 3 Servers, Workstations and AFC equipment ¤ Cross checking the entire AFC Network and its interconnections with the Level 4 Central Clearing House (network health, security and troubleshooting);
• Perform all daily the activities for monitoring, troubleshooting and reporting in the RTA Test Laboratories in Al Qusais and RTA headquarter AFC Systems of Metro, Tram, Bus, Metro Car Park, Water Bus, Taxi and Parking Meters etc.;
• Ensure that the preventive maintenance for all PTAs in the Test Laboratories are regularly performed as per the given schedule;
• Review and monitor the access control of RTA public transport agencies into the Al Qusais Test Lab and RTA Head Quarters Test laboratories for all kind of activities in AFC System equipment;
• Responsible in troubleshooting equipment and servers when needed which includes taking traces, reboot and coordination with Fault Monitoring and Control and maintenance unit.
• Monitor backup in Keolis-MHI Back Up and file restoration;
• Responsible in uploading the latest Equipment Operating Data from Level 4 to all AFC equipment on a regular basis and ensuring that all AFC equipment received the latest version;
• Keep records of all the faults logged to FMC and follow-up on them;
• Analysing system logs and identifying potential issues with computer systems.
• Respond to faults sent by FMC to Revenue Team by doing investigation for the case or in some are forwarded to the concerned section;
• Responsible in logging issues/faults on Maximo; Coordinating with RTA and AFC Maintenance team on system issues;
• Administration of operator access control for the AFC Equipment users including Ticket Office Machine, Ticket Vending Machine, Gates and Portable Checking Machine;
• Performs routine maintenance and upkeep, such as changing backup tapes or replacing failed drives in a RAID.
• The role requires that the AFC System and Reporting Specialist can work independently – working on a rotating shift. Making pro-active decisions on behalf of the AFC Systems Manager. The individuals are specially selected and trained;