AFC Systems and Reporting Specialist

Overview

Main Responsibilities

• Publish reports on a daily, weekly and monthly basis to RTA and Keolis-MHI Dubai Metro Management.
• Responsible in monitoring the status of network, connection, disk space, AFC packages and functionality of all Level 3 Servers, Workstations and AFC equipment
• Responsible for proactive health check of AFC system and perform necessary system administration activities to keep it up and healthy
• Cross checking the entire AFC Network and its interconnections with the Level 4 Central Clearing House (network health, security and troubleshooting);
• Perform all daily the activities for monitoring, troubleshooting and reporting in the RTA Test Laboratories in Al Qusais and RTA headquarter AFC Systems of Metro, Tram, Bus, Metro Car Park, Water Bus, Taxi and Parking Meters etc
• Ensure that the preventive maintenance for all PTAs in the Test Laboratories are regularly performed as per the given schedule
• Review and monitor the access control of RTA public transport agencies into the Al Qusais Test Lab for all kind of activities in AFC System equipment
• Responsible in troubleshooting equipment and servers when needed which includes taking traces, reboot and coordination with Fault Monitoring and Control and maintenance unit
• Monitor backup in Keolis-MHI Back Up and file restoration
• Responsible in uploading the latest Equipment Operating Data from Level 4 to all AFC equipment on a regular basis and ensuring that all AFC equipment received the latest version
• Keep records of all the faults logged to FMC and follow-up on them
• Analysing system logs and identifying potential issues with computer systems.
• Respond to faults sent by FMC to audit team by doing investigation for the case or in some are forwarded to the concerned section;
• Responsible in logging issues/faults on Maximo;
• Coordinating with RTA and AFC Maintenance team on system issues;
• Administration of operator access control for the AFC Equipment users including Ticket Office Machine, Ticket Vending Machine, Gates and Portable Checking Machine;
• Performs routine maintenance and upkeep, such as changing backup tapes or replacing failed drives in a RAID.
• Responsible in Customer Complaint investigation and providing recommendation based on the result of investigation
• System administration of Metro and Tram AFC Systems Network;
• Actively participate in software deployment process including testing, coordination with concerned department and issuing notice if required;
• The role requires that the AFC System and Reporting Specialist can work independently – working on a rotating shift. Making pro-active decisions in coordination with AFC Systems Manager. The individuals are specially selected and trained on job;
• Perform and carry out other duties as instructed / directed by the Senior AFC Systems Specialist and AFC Systems Manager.
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Keolis-MHI non-disclosure policy.
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Knowledge Required

• In depth understanding of AFC Systems;
• Working knowledge with VMware, SQL Server, Oracle, Qlik Reporting tool, Windows administration, Microsoft Office and knowledge on Statistical analysis;
• Working knowledge of statistical and numerical analysis and technique are essential; with Relational database Administration preferably in SQL Server and Windows server administration (Windows Sever 2000, 2003, 2008, 2016) and basic knowledge in linux and Networking;
• Good knowledge about LDAP, Active Directory, Domain Controller

Key Skills

• Strong self-sufficiency and initiative working on MS SQL.
• Leadership and management skills to lead by example.
• Ability to lead and work collaboratively in a fast pace team environment.
• Highly self-motivated and self-directed.
• A proactive attitude to work, ability to perform with little or no supervision.
• Ability to make pro-active decisions on behalf of the Head of AFC Systems and Statistics.

Experience

• Minimum 3 years of working experience in AFC System

Educational Qualifcation

• Vocational trade certificate/diploma/degree in electronics/ Computer science/information technology engineering discipline or equivalent.