Advisor, Transportation Performance

Position details

Responsibilities

• Monitor performance and service reliability, investigate causes of issues, and help prepare action plans.
• Recommend data-driven interventions to improve service reliability and operational performance.
• Analyze operations data and prepare regular and ad hoc reports.
• Guide analysts in producing accurate, actionable, scalable, and reproducible analyses.
• Use transit operations knowledge, quantitative analysis, data mining, and visualization to communicate problems and solutions.
• Support delay logs and other Transportation Group information systems.
• Design proposals, forms, workflows, processes, data-model requirements, and system specifications.
• Represent the section on committees and present to senior management and external stakeholders.
• Support a respectful and accessible environment and accommodate passengers and employees within the role's responsibility.
• Participate in the TTC Customer Service Ambassador Program.

Qualifications

• Related university degree or college diploma, or equivalent education, training, and experience.
• Experience using large datasets to develop operationally sound, cost-sensitive action plans and integrate data from multiple sources.
• Sound knowledge of statistical methods and experience with large volumes of data.
• Strong working knowledge of Microsoft Excel and knowledge of an interactive visualization tool such as MicroStrategy or Power BI.
• Sound judgment, analytical and problem-solving skills, ability to learn software quickly, and organizational skills to meet deadlines.
• Effective verbal and written communication.
• Python and ArcGIS experience are assets; public transportation experience is also an asset.
• Must have or rapidly acquire knowledge of the Ontario Human Rights Code and related orders, disability accommodation, and accessibility requirements.

Work arrangement

• The position is described as hybrid, combining remote work and in-person collaboration.

What TTC offers

• The TTC describes an inclusive culture, a flexible hybrid approach, and professional development through learning programs and training.

About TTC