Advisor II, Admissions Processing

The Advisor II, Admissions Processing plays a crucial role in the successful enrollment of new learners at Nightingale College by delivering exceptional customer service and efficiently managing the admissions process for all prospective learners.

This position involves direct collaboration with applicants to ensure the completion and submission of all required admissions documents and the facilitation of required admissions testing, in adherence to accreditation and compliance standards.

The incumbent is also responsible for maintaining learner commitment, engagement, and retention throughout the enrollment cycle.

• Initiate outbound phone calls with current applicants to facilitate admissions processes.
• Conduct weekly meetings with prospective learners to review admissions progress and address concerns.
• Facilitate decision-making by providing essential information to prospective learners, families, and stakeholders.

Testing and Evaluation

• Process testing ticket requests for prelicensure applicants and determine exam pathways.
• Create and disseminate voucher codes for entrance and advanced placement exams.
• Monitor scheduled appointments to minimize no-shows and technical issues.
• Support resolution of testing technical issues, including troubleshooting and escalations.
• Analyze exam results to determine placement.

Documentation and Reporting

• Document and report on all exam results in appropriate systems.
• Create, update, and monitor tracking systems for demographic, program, and testing information.
• Record learner correspondence and maintain accurate records in LMS and CRM.
• Collect and review documentation for new learner enrollment, ensuring compliance standards.
• Provide a Daily Activity Report (DAR).

Collaboration and Improvement

• Participate in weekly admissions meetings, coaching, trainings, and team meetings.
• Collaborate with other functions to enhance service for enrolling learners.
• Identify and recommend improvements in processes or policies.
• Assist in additional functional projects as they arise.