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Advancement Training and User Experience Manager IS- 0301-13

Smithsonian Institution
USA
Full-time
Senior · 5+ years experience
Onsite
USD 121785-158322 yearly / year
Discovered 1 months ago
MoodleSalesforceRaiser’s EdgeEllucian AdvanceBannerSalesforce Education Cloud

Full Job Posting

DUTIES AND RESPONSIBILITIES

  • Leads the User Service and Support team in overseeing and thinking strategically about our existing training program, to deliver trainings in a digestible, flexible, and nimble manner.
  • Provides solutions and training to end-users regarding prospect management, reporting, data loads, and other areas of the JAMES system. Leverage our LMS (Moodle) to deliver training, feedback, attendance, and surveys to further improve our Advancement training enterprise. Incorporate on-demand training, quick reference guides, and best practices to supplement any in-person or virtual training.
  • Supervises one IT Specialist and one Training Specialist will develop career growth plans, including more training and conferences for team members.
  • Ensures work projects are prioritized and documented as SMART goals in their performance plans and reviewed twice per year.
  • Works with the Systems Management team and if needed, ODI to ensure onboarding and offboarding staff in Advancement is efficient, including hardware, JAMES access, and custom requests for specialized software.
  • Maintains a tight audit on property purchased and ensures property tags are applied to applicable devices.

QUALIFICATION REQUIREMENTS

  • This position is not eligible for U.S. work visa sponsorship. Applicants must have authorization to work in the United States. Sponsorship is not available for this position.
  • Bachelor’s degree is required.
  • Five years of experience in fundraising training/education, and/or managing a service desk operation specific to fundraising.
  • Demonstrates a passion for teaching, learning, and exploration, along with a strong interest in contributing to a dynamic and growing operation.
  • Strong organizational, leadership, collaboration, and communication skills.
  • Ability to manage a high-performing team in a fundraising role at a higher education institution or a large cultural/environmental organization.
  • Expert knowledge of learning management systems, and service desk toolsets (Service Now preferred).
  • Knowledge of relational databases such as Salesforce, Raiser’s Edge, Ellucian Advance, Banner recommended.
  • As the Institution prepares to migrate to Salesforce, experience designing and delivering training within Salesforce Education Cloud, Nonprofit Cloud, or the Nonprofit Success Pack (NPSP) is highly desirable.

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