Advanced Associate, Customer Service
Full Job Posting
REQUIRED SKILLS
- AND ABILITIES
Education and Experience
- Minimum High School Diploma or Equivalent
- Bachelor’s Degree preferred or equivalent work experience
- Experience training, teaching, or coaching
- 3+ years customer service experience preferred
- Skills, Knowledge, and Abilities
- Excellent oral and written communication skills, able to write clear procedural steps and critical announcements.
- Familiarity with diverse training methodologies and learning styles, and the ability to adapt to changes quickly and effectively.
- Strong problem-solving, critical thinking, and conflict management abilities; able to deal with ambiguity and overcome objections.
- Effective organizational and time management skills, with attention to detail and goal-setting capabilities.
- Interpersonal savvy, leadership skills, and the ability to influence, relate to, and coach others in a team-based environment.
- Patient, positive, and professional demeanor, passionate about customer service and supporting others' success.
- Proactively anticipates and addresses departmental needs, identifying and reporting operational inefficiencies or emerging trends. Initiates and leads project recommendations to optimize processes and drive continuous learning among team members.
- Skilled in Microsoft Office Suite (including Teams, Access, Excel, Word), and able to manage internal knowledge management sites.
- Proficient in leveraging artificial intelligence tools and technologies to enhance team productivity, optimize customer support operations, and drive innovation. Demonstrates a willingness to adapt to the evolving AI landscape by staying current with new advancements, integrating AI-powered solutions into workflows, and continuously upskilling in relevant AI competencies. Able to identify opportunities where AI can improve efficiency and service quality and foster a culture of learning to ensure the team remains agile and prepared for ongoing changes in the AI environment.
- AND ABILITIES
Preferred Qualifications
- Bachelor’s Degree preferred or equivalent work experience
- 3+ years customer service experience preferred
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