Admissions Systems Analyst

Summary of Position Responsibilities

• Analyze operational challenges and recommend practical solutions consistent with departmental priorities and resources.
• Analyze admissions workflows to identify process gaps and recommend efficiency improvements.
• Serve as the primary liaison between the Office of Undergraduate Admissions and campus Information Technology teams regarding operational systems needs and enhancements.
• Coordinate testing and system validation for upgrades or feature rollouts.
• Facilitate collaboration among departments, project teams, and campus partners.
• Develop user guides, SOPs, and training materials; provide direct workflow and system support to internal admissions staff.
• Create and maintain dashboards/queries, track workflow trends, and support data integrity.
• Participate effectively as a member of a project team and coordinate assigned project tasks.
• Standard office environment with extended periods of computer use.
• Occasional evening or weekend work during peak admissions cycles or major operational initiatives.
• Hybrid work eligibility may be available based on departmental needs and university policy.

Preferred Education, Knowledge, Skills and Experience

• Experience working in higher education admissions, enrollment management, or student services operations.
• Two years of professional experience related to business systems analysis, operations management, project coordination, or process improvement; or an equivalent combination of education and experience.
• Experience working with student information systems or CRM platforms such as Slate, Banner, PeopleSoft, or Salesforce, with experience analyzing business processes and documenting operational requirements.
• Experience serving as a liaison between operational units and technical teams, managing priorities while collaborating across departments.
• Familiarity with project management methodologies, systems testing, and workflow documentation.
• Knowledge of FERPA and higher education operational compliance standards.

Special Notes to Applicants