Admissions / Enrollment Officer

Reporting Line

Experience Required

Role Purpose

Key Responsibilities

• Manage prospective student enquiries through calls, WhatsApp, email, website forms, CRM, and walk-ins.
• Guide students and parents on programs, eligibility, admission requirements, application steps, deadlines, and required documents.
• Manage the full admissions journey from enquiry to application submission, including follow-ups, document collection, application file preparation, and status updates.
• Convert qualified leads into applications through consistent follow-up, student counselling, objection handling, and clear communication.
• Maintain accurate lead records, enquiry notes, follow-up updates, and application statuses in the CRM or lead tracking system.
• Prepare and maintain admissions FAQs, communication templates, document checklists, application guidance materials, and student-facing information.
• Coordinate with education agents, agent-referred applicants, UAE school counsellors, and school contacts.
• Support school fairs, education fairs, open days, webinars, student recruitment activities, and outreach events.
• Provide administrative support related to admissions coordination, marketing support, scheduling, documentation, and student recruitment activities.
• Provide regular updates to the Director of Marketing and Student Affairs on enquiries, applications, follow-ups, and admissions progress.

Required Experience and Skills

• Minimum 3 years of hands-on experience in admissions, student recruitment, or education sales within a UAE university or higher education institution.
• Strong sales and conversion skills, with the ability to turn enquiries into applications through consistent follow-up and proper student guidance.
• Experience managing the full admissions process from enquiry to application submission.
• Strong knowledge of UAE higher education admissions processes, application requirements, document collection, eligibility checks, and application file preparation.
• Good understanding of different school curriculums and education systems, especially within the UAE context.
• Experience working with students, parents, education agents, school counsellors, and recruitment partners.
• Strong communication, persuasion, objection handling, and follow-up skills.
• Experience using CRM systems, lead trackers, student information systems, or similar admissions platforms.
• Strong organizational skills, attention to detail, and the ability to manage multiple enquiries, applications, documents, and follow-ups at the same time.
• Hands-on, proactive, target-driven, and comfortable working in a startup or early-stage environment.
• Arabic language skills are an advantage.