Admissions Counselor - LA

Qualifications

• Education: Bachelor’s Degree from an accredited college or university; or equivalent combination of education and relevant experience Experience: Experience in a college/university admissions department and/or two or more years of customer service, sales or marketing experience. Certifications, Licenses, etc.: None Additional Information Skills: Proficiency with Microsoft Office applications, Salesforce or similar customer relations management system, and experience with integrated business software systems in higher education, including relational databases. Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse background Excellent typing skills including speed (40 WPM minimum) and accuracy. A typing test may be required for counselors with live chat responsibilities Proven ability to work effectively as a team player Highly motivated, focused and results oriented Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all times Ability to manage multiple tasks according to required deadlines Maintain composure under high stress conditions Ability to be optimistic, positive and supportive in all interactions with others High level of accuracy and attention to detail Duties & Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Relationship-building with prospective and continuing students, administration, faculty, staff, and external school districts and professional organizations. Provide admissions counseling to prospective students Manage the admissions applications process, and coordinate interviews between appropriate parties. Provide counseling and overall customer service to prospective students at all stages in the admissions process via telephone, e-mail, live chat and campus visits. Respond to new inquiries in a timely manner and adhere to phone and email communication strategy for all prospective students Effectively communicate program offerings and details, across a range of degree programs, to prospective students Maintain ongoing communication with applicants throughout the admissions process, tracking all communications using Salesforce and CampusNexus (CNS), when applicable. Attend recruitment fairs, and applicable conventions and conferences. Coordinate and present program information at open houses, informational webinars, community colleges, graduation fairs and local businesses. Coordinate the scheduling of student interviews with Faculty and/or Program Directors. Deliver weekly reports and admission updates as needed to Program Directors and Director of Admissions. Perform other related tasks, duties and responsibilities as required, assigned, or directed. Supervisory Responsibility: Direct Reports: None Indirect Reports: None Contact Responsibility: Internal: Interacts with supervisor to receive direction and instructions and/or review of work results. This position will work closely with Student Business Services, Financial Aid, Admissions, Student Advising, and Scholarships to assist them as they matriculate to active students. The Admission Counselor will interact with a variety of individuals at all levels of the institution. External: Interacts with prospective students & family members to provide advice and support. Primary Work Location, Hours & Travel Requirements: Office Location: LA campus: 1000 South Fremont Avenue #5, Alhambra, United States, 91803 Work Hours: Standard office hours, with occasional evening or weekend hours required.