Admission Representative Clerk - OPA MSO

Overview

Responsibilities

• The Admission Representative Clerk is responsible for overseeing patient registration and scheduling for the practice. The Patient Access Representative also acts as a customer advocate and OPA representative, meeting the needs of our surgeons, staff, and patients throughout the clinic experience.
• Answer incoming calls and respond to inquiries or route calls appropriately, interacts with patients in a courteous and professional manner.
• Register patients accurately, including demographic, insurance, and contact information.
• Schedule, reschedule, and cancel appointments using the clinic’s electronic health record (EHR) system.
• Verify insurance eligibility and obtain necessary authorizations or referrals.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Collaborate with clinical and administrative staff to ensure smooth patient flow.
• Assist with administrative tasks such as scanning, filing, and data entry.
• Handle patient complaints or concerns with empathy and escalate when necessary.
• Maintains patient confidentiality.
• Maintains safe work practices.
• Other duties as assigned.

Qualifications

• Education Required:
• High school diploma or equivalent required; associate degree or healthcare certification preferred
• Experience Required:
• 1+ year of experience in a healthcare or customer service setting.
• 4-5 years of relevant experience
• Knowledge of medical terminology, insurance plans, and EHR systems (e.g., Epic, Cerner) is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer skills.

Preferred Skills:

• Interfaces well with patients, staff, and physicians
• Strong working knowledge of patient access workflows and processes
• Knowledge of EMR software and its use
• Knowledge of basic computer language and functions
• Knowledge and understanding of medical terminology
• Excellent people and communication skills
• USD $23.00/Hr. USD $26.00/Hr.
• High school diploma or equivalent required; associate degree or healthcare certification preferred
• Knowledge of medical terminology, insurance plans, and EHR systems (e.g., Epic, Cerner) is a plus.