Admission Executive
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Key skills for this role
About the Role
We are looking for a proactive and customer-focused Admissions & Student Relationship Executive to manage enquiries, guide parents and students on suitable courses,.
Key Skills for This Role
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Job Summary
We are looking for a proactive and customer-focused
Admissions & Student Relationship Executive
to manage enquiries, guide parents and students on suitable courses, and convert leads into enrollments.
The role involves handling inbound and outbound calls, managing walk-in enquiries, coordinating with academic teams across branches, and ensuring a smooth journey from
lead enquiry to confirmed student admission
.
This position plays a key role in supporting student growth while achieving admissions and conversion targets.
Lead Handling & Conversion
- Handle incoming calls, enquiries, and online leads from prospective parents and students.
- Make outbound follow-up calls to interested leads and enquiries.
- Understand customer requirements and recommend suitable courses and programs.
- Guide parents through course details, schedules, fees, and enrollment process.
- Convert enquiries into confirmed admissions through structured follow-ups.
- Achieve assigned admission and conversion targets.
Customer Interaction & Branch Support
- Welcome and assist walk-in parents visiting the centre.
- Provide clear and professional course counselling.
- Coordinate student visits, demo sessions, and registrations.
- Maintain strong relationships with parents and students.
- Ensure excellent customer experience from first enquiry to enrollment.
Coordination & Process Management
- Maintain accurate lead and admission records in CRM/system.
- Coordinate with trainers, academic teams, and branch staff for scheduling.
- Track enquiry status and ensure timely follow-ups.
- Support campaigns, events, and promotional activities when required.
- Prepare basic daily or weekly enquiry and conversion reports.
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