ADMINISTRATOR L3(CONTRACT)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Job Description* Job Title: ADMINISTRATOR L3(CONTRACT) City: Riyadh State/Province: Riyadh Province Posting Start Date: 6/8/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest
Key Skills for This Role
Full Job Posting
Job Description
*
Posting Start Date: 6/8/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.
Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
For additional information, visit us at www.wipro.com.
Role Purpose
The purpose of the role is to resolve, maintain and manage clientâÂÂs software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAâÂÂs ensuring client satisfaction
͏
Do
- **Ensure timely response of all the tickets raised by the client end user**
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of clientâÂÂs network/ server/ system/ storage/ platform/ infrastructure and other equipmentâÂÂs to keep track of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
- ͏
No Performance Parameter Measure
1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails
͏
-----
͏
-----
Mandatory Skills: Network Voice Admin .
Experience
3-5 Years .
Reinvent your world.
We are building a modern Wipro.
We are an end-to-end digital transformation partner with the boldest ambitions.
To realize them, we need people inspired by reinvention.
Of yourself, your career, and your skills.
We want to see the constant evolution of our business and our industry.
It has always been in our DNA - as the world around us changes, so do we.
Join a business powered by purpose and a place that empowers you to design your own reinvention.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Wipro
APPLICATION ARCHITECT L1
Dubai, UAE
Job Description Job Description Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional
SECURITY ARCHITECT L1(CONTRACT)
الرياض, KSA
Job Description* Job Title: SECURITY ARCHITECT L1(CONTRACT) City: Riyadh State/Province: Riyadh Province Posting Start Date: 6/11/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and
Performance Engineer
Dubai, UAE
🚀 Hiring: Performance Engineer 📍 Location: Dubai, UAE 🏢 Account: Emirates 🔍 Role Overview We are looking for a skilled Performance Engineer to drive end-to-end non-functional testing, ensuring scalability, reliabilit
BUSINESS ANALYST L3(CONTRACT)
الرياض, KSA
Job Description* Job Title: BUSINESS ANALYST L3(CONTRACT) City: Riyadh State/Province: Riyadh Province Posting Start Date: 6/10/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and c
SOLUTION ARCHITECT L1
Dubai, UAE
Job description: Job Description Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and s
DEVELOPER L4
Dubai, UAE
Job description: Job Description Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its mee
DEVELOPER L4
Dubai, UAE
Job Description* Job Title: DEVELOPER L4 City: Dubai State/Province: Dubai Posting Start Date: 6/9/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on
SYSTEM ENGINEER L2
Dubai, UAE
Job Description* Job Title: SYSTEM ENGINEER L2 City: Dubai State/Province: Dubai Posting Start Date: 6/5/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focus
APPLICATION ARCHITECT L1
Dubai, UAE
SECURITY ARCHITECT L1(CONTRACT)
الرياض, KSA
Performance Engineer
Dubai, UAE
BUSINESS ANALYST L3(CONTRACT)
الرياض, KSA
SOLUTION ARCHITECT L1
Dubai, UAE
DEVELOPER L4
Dubai, UAE
DEVELOPER L4
Dubai, UAE
SYSTEM ENGINEER L2
Dubai, UAE