Administrator

Role and department

Service delivery and administration

• Provide timely service to students, colleagues, and other service users; resolve routine issues and provide information and updates.
• Collect, organize, and accurately record information, prepare reports, and follow relevant standards such as data protection.
• Use standard office applications, update operating procedure guidance, and arrange venues and travel.
• Respond to queries and requests, escalating complex issues to experienced team members.
• Support team administration and planning, and help adapt services in response to feedback and changing demands.

Communication and coordination

• Record bookings and respond to queries; seek feedback from students, staff, and other service users.
• Liaise with internal teams, professional organizations, agencies, suppliers, contractors, specialists, and service providers.
• Support meetings, working groups, and committees by preparing documents, drafting reports, and taking minutes.

Essential criteria

• Five GCSEs at Grade C or level four, including English Language and Mathematics, or equivalent experience.
• Experience delivering front-line administrative services in a busy office, or relevant qualifications.
• Ability to manage deadlines and work under pressure without compromising quality.
• Good spoken and written communication; digital skills including Microsoft 365, email, digital communication tools, and booking systems.
• Commitment to professional development; ability to solve routine problems and advise colleagues and customers.

Desirable criteria

• Post-16 qualification or equivalent experience.
• Experience in a multicultural environment or Higher Education.

Working arrangements

• Hybrid working with the opportunity to work on and off campus; flexible hours may be discussed with the line manager.
• The role requires flexibility to support events, including evenings, weekends, and potential national and international travel.

Salary and contract

• Grade 4 salary is £25,844–£26,663 per annum.
• Open-ended, permanent, full-time position with 35 contracted hours per week.

Benefits

• Benefits include annual leave and public holidays, travel schemes, staff discounts, childcare options, health and wellbeing support, development opportunities, and pension schemes.

Application

• Applicants should evidence the essential criteria and submit a CV and a covering letter or attached table showing how they meet the person specification.