Administrator

Role overview

Responsibilities

• Welcome customers, answer calls and WhatsApp enquiries, and direct technical questions to the service advisor.
• Schedule appointments, confirm bookings, and coordinate vehicle reception and collection.
• Maintain customer, vehicle, and service records in the CRM/ERP; contact customers about reminders, estimates, and repeat bookings.
• Conduct feedback calls, record complaints, and follow up with the responsible team until resolved.
• Request Google reviews and explain referral, loyalty, and service contract programmes.
• Contact prospective customers on approved calling lists and record outcomes.
• Support invoicing, payment reminders, receipt preparation, and accurate payment records.
• Maintain office files; assist with attendance, leave records, and administrative coordination.
• Prepare daily reports on enquiries, bookings, follow-ups, feedback, and pending actions; maintain confidentiality and a professional reception area.

Requirements

• Previous receptionist, administration, or customer service experience; automotive experience preferred.
• Clear spoken and written English; additional languages are an advantage.
• Confident telephone manner and strong customer-handling skills.
• Working knowledge of MS Office, WhatsApp Business, and CRM/ERP systems.
• Good organisation, attention to detail, and teamwork.

Pay

• Pay is AED 3,000–4,000 per month.

Workplace

• Work location is in person.