Administrative Support Officer

Duties and responsibilities

• Lead complex administrative support activities Provide high-level secretariat support and services, including drafting executive level correspondence, briefs and Minutes Engage and collaborate effectively with stakeholders to achieve work objectives through sound judgement, written and verbal skills Manage escalations and competing priorities through the Service Now Portal and team mailbox Maintain and manage issues and risks via the established processes and protocols and establish procedural instructions, where required. Additional information The APS6 Administrative Support Officer plays a key role within a small team responsible for coordinating and supporting the delivery of shared services to partner agencies. Reporting to the Assistant Director, the position contributes to the successful delivery of outcomes for the Corporate Partnerships and Solutions (CPS) team, through the provision of high-quality administrative, coordination and secretariat services. A critical aspect of this role is developing and maintaining strong, collaborative relationships with agencies that receive business services from the Department of Home Affairs, through CPS-managed arrangements. The position requires a customer-focused approach, strong stakeholder engagement skills, and the ability to work effectively across organisational boundaries to achieve shared outcomes. The successful candidate will demonstrate well-developed written and verbal communication skills, sound judgement, discretion, and the ability to provide accurate and timely advice. They will be highly organised, capable of managing multiple priorities in a fast-paced environment, and able to work independently with limited supervision. The role includes responsibility for coordinating and managing secretariat functions, facilitating stakeholder engagement, and driving outcomes within often competing and time-critical timeframes. The position also requires demonstrated experience identifying, monitoring, and managing risks and issues, with the ability to analyse information, anticipate challenges, and implement practical solutions to support effective service delivery. Strong organisational skills, attention to detail, and a commitment to continuous improvement are essential to success in this role. How to apply Submit your application and CV through Home Affairs' recruitment system (ourPeople) before the closing data on 05/11/2026 at 11:59pm (midnight) AEDT - Late applications will not be accepted. As part of your application, you will be required to prepare and submit a statement of claims response document (250 words per capability) addressing the following capabilities: Contributes to strategic thinking Achieves results Supports productive working relationships Communicates with influence Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number - 142141 in the document footer. Prior to preparing your response it is recommended you review the Work Level Standards relevant to the classifications you are applying to. It may also be useful to the Integrated Leadership System information relevant to the classification. Eligibility To be eligible for the position you must be an Australian Citizen. The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and: ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC). Home Affairs Workers will also be required to obtain and maintain an Onboarding Check. In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary. Diversity and inclusion The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply. RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability Technical assistance For technical enquiries please call or email for assistance: Email: [email protected] Phone: 1300 793 883 (within Australia) or +61 2 6196 0444 (outside of Australia) Please include any applicable screen captures, a response will be provided during business hours. Notes The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position , to read more click here . The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS. The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement. AI tools may be used to support parts of this recruitment process. The selection panel will disclose where and how AI is used. Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https://www.homeaffairs.gov.au/about-us/careers .