Administrative Support III

Reports to CLSS Supervisor, Manager & LIC MLT II. Initial point of contact for lab services for internal/external clients at a provincial level. Assists monitoring of worklists & communicates critical test results. Responds to incoming HCP calls for test results. Performs/documents duties. Performs add-on testing requests. Displays excellent phone etiquette, clear/concise communication. Ensures patient confidentiality. Notifies patients & HCP of cancelled blood testing using work list. Arranges patient recollections. Faxes notifiable micro tests. Monitors APL Right Fax 300+ accounts. Completes access requests & faxed in requests. Manages PSC Privacy Breaches for incorrect patient requisitions. Other duties as assigned. This position is primarily intended to provide weekend night shift coverage and is scheduled to work every Saturday night and Sunday night. In addition to the weekend night shifts, the successful candidate will be scheduled for weekday shifts to support operational needs, staffing coverage, and departmental workload requirements. Please note that the schedule may be adjusted or changed based on operational requirements and business needs.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification: Administrative Support III

Union: HSAA OFFICE CLERICAL

Unit and Program: Lab information center (LIC)

Primary Location: Avenida PSC

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 0.60

Posting End Date: 10-SEP-2026

Temporary Employee Class: Temp P/T Benefits

Date Available: 28-SEP-2026

Temporary End Date: 27-SEP-2027

Hours per Shift: 7.75

Length of Shift in weeks: 2

Shifts per cycle: 6

Shift Pattern: Days, Evenings, Nights, Weekends

Days Off: As Per Rotation

Minimum Salary: $24.97

Maximum Salary: $30.34

Vehicle Requirement: Not Applicable

Completion of Grade 12 or equivalent.

As required.

Related post-secondary ed. (E.g. Medical Office Assistant, Unit Clerk, Lab Assistant). Advanced MS Office Suite - Excel, MS Word, Outlook, MS Teams. Any CDN equivalency to English 30/33 or CLBS benchmark 8 completed within last 6 mos. Call Centre Experience. Exp. with Epic/Beaker CIS. Courses or certificates in personal leadership, customer service and/or process excellence. Knowledge of medical terminology.

All postings close at 23:59 MT of the posting end date indicated.

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with APL.