Administrative & Student Services Assistant

About the institution

Role overview

Student administration and coordination

• Coordinate registration, admissions documentation, onboarding, batch allocation, transfers, withdrawals, attendance, and follow-ups.
• Maintain accurate, confidential, and current student records, files, documents, and correspondence.
• Coordinate class schedules, assessments, examinations, orientations, workshops, events, and student activities.
• Support examination, assessment, graduation, certification, and result-related administrative activities.

Office and stakeholder support

• Prepare student letters, forms, certificates, reports, presentations, schedules, lists, and other administrative documents.
• Manage appointments, meetings, calendars, and schedules for the team and management.
• Coordinate travel arrangements for staff, management, guests, and trainers, including flights, transportation, and accommodation.
• Coordinate communication among students, faculty, management, departments, clients, vendors, and external stakeholders.
• Coordinate with Admissions, Finance, Academic Affairs, Operations, and Student Services; assist with vendors and institutional events.

Records, quality, and service

• Assist with internal reviews, audits, accreditation, and quality assurance, maintaining accurate, audit-ready records.
• Use Microsoft Word, Excel, PowerPoint, and Outlook for documentation, reporting, presentations, data management, and correspondence.
• Apply hospitality industry knowledge to administrative tasks, events, activities, and protocols.
• Address routine issues, escalate complex or sensitive matters, and support continuous improvement of administrative and student services processes.
• Perform other duties assigned by Academic or Operations Management.

Skills and qualifications

• Excellent verbal and written communication skills in English.
• Strong command of Microsoft Word, Excel, and other office-related tools.
• Excellent interpersonal and communication skills, with a focus on customer service and relationship building.
• Ability to manage tasks efficiently while maintaining accuracy and organization.
• Previous experience in a similar role in hospitality or education is an advantage.
• A professional, polite, approachable, and well-presented manner is expected.

Work arrangement

• Job type is full-time.
• Work location is in person.