Administrative Professional (Remote) - Operations & Office Support

Overview

• Administrative Data Management & Record Keeping

• Maintain and update spreadsheets and internal databases (Google Sheets / Excel)
• Ensure data accuracy, completeness, and consistent formatting
• Standardize records (names, contacts, regions, notes, etc.)
• Identify and resolve duplicates, errors, or missing information
• Flag incomplete or unclear data for follow-up
• Organize files using structured naming conventions and folder systems
• Maintain logs of changes, updates, and corrections

• Task & Workflow Coordination

• Review and categorize incoming administrative requests
• Assign or route tasks to the appropriate team members
• Track task progress from assignment to completion
• Follow up on overdue or pending items
• Maintain clear status updates and documentation
• Request clarification when needed to ensure accuracy

• Tracking, Logs & Reporting

• Update operational trackers for ongoing, pending, and completed tasks
• Record daily activities, issues, and follow-ups
• Prepare concise progress summaries
• Identify recurring issues or workflow gaps
• Escalate inefficiencies or process concerns when necessary
• Support reporting with organized, accurate data

• Scheduling & Coordination Support

• Assist with calendar updates and team availability tracking
• Send reminders for deadlines and required actions
• Track onboarding steps, milestones, and checklist completion
• Support coordination to ensure all processes are followed correctly

• Quality Assurance & Documentation

• Review work for accuracy and compliance before submission
• Maintain consistent file structures and naming standards
• Ensure documentation is organized and easily accessible
• Support updates to internal SOPs and documentation
• Uphold high standards of data quality and organization

Performance Expectations

• Maintain high levels of accuracy with minimal errors
• Demonstrate strong attention to detail
• Deliver consistent and reliable task completion
• Communicate clearly and professionally
• Proactively follow up on missing or unclear information
• Maintain strong organizational habits
• Adhere to structured processes and SOPs
• Stay accountable in a remote work environment