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greenhouse

Administrative Operations Specialist

PLS
Dongargarh, IND
Mid
Onsite
Discovered 6 days ago

Full Job Posting

Benefits:

  • Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.
  • We strive to demonstrate our Core Values in all positions at PLS:
  • Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results
  • PLS Auto, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Auto Inc. is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at [email protected] to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.
  • For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.

Qualifications

  • Strong attention to detail, organization, and accuracy with the ability to manage multiple priorities and deadlines effectively.
  • Strong written and verbal communication and customer service skills.
  • Proficiency with Microsoft Office and computer-based business systems.
  • Ability to work independently while also collaborating effectively with others.
  • Strong problem-solving and follow-up skills.
  • Ability to handle confidential information professionally.
  • Team player with a positive, solution-oriented attitude.
  • Able to stand and walk for several hours a day.
  • Able to work outdoors in all weather conditions when necessary.
  • Ability to lift up to 25 pounds.

Preferred Qualifications

  • High school diploma or equivalent required; additional education or relevant experience preferred.
  • Previous dealership, automotive, title, insurance, lending, finance, or administrative experience preferred.

Responsibilities

  • Process and maintain vehicle title and registration paperwork.
  • Prepare, review, and submit title documents to appropriate state agencies.
  • Monitor title status and follow up on outstanding items.
  • Maintain accurate title records and ensure documents are properly filed.
  • Resolve title discrepancies and filing issues.
  • Assist with out-of-state title and registration requirements as needed.
  • Administer insurance claims related to dealership vehicles and customer accounts.
  • Communicate with insurance companies, adjusters, customers, and internal teams regarding claim activity.
  • Gather required documentation, photographs, estimates, and supporting information.
  • Track claims from initial filing through resolution and maintain accurate records.
  • Follow up on outstanding claims, payments, and required documentation.
  • Provide administrative support for the underwriting process.
  • Review customer and deal files for completeness and accuracy.
  • Assist with verification and follow-up requests related to underwriting decisions.
  • Maintain organized underwriting files and ensure required materials are received on time.
  • Communicate with internal teams, outside parties, and customers to resolve documentation issues.
  • Manage electronic and paper records to ensure accuracy and compliance.
  • Answer phones and update or verify customer information in dealership systems and databases.
  • Assist with customer account documentation, correspondence, filing, and reporting.
  • Monitor deadlines and follow up on outstanding administrative items.
  • Partner with management on special projects and operational initiatives.
  • Maintain confidentiality of customer, financial, insurance, and dealership information.
  • Identify administrative issues and recommend ways to improve efficiency and accuracy.
  • Provide backup support for other business-office functions as needed.
  • Other duties as assigned

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