Administrative Office Manager

Position overview

Local operational leadership

• Lead development and execution of the annual Office Business Plan and monitor local operating budgets against company priorities.
• Facilitate staff meetings, coordinate social and charitable events, and liaise with national resource groups to foster a collaborative office culture.
• Lead the local Health and Safety committee and support operational initiatives.
• Support local and regional business initiatives, special operational projects, and leadership working groups.

Daily administrative and operational support

• Facilitate onboarding and systems training for new team members.
• Coordinate third-party service providers and property management, and organize work functions and community events.
• Greet visitors, coordinate mail and couriers, and manage staff entry systems.
• Maintain office filing and archives and manage office equipment, furniture, supplies, and amenities.
• Manage accounts payable invoice and staff expense claim workflows and approvals.
• Format, edit, proofread, and quality-review technical documents; photocopy, scan, bind, and compile PDFs.
• Complete other administrative work needed to operate the office and support project and proposal needs.

Qualifications and experience

• At least five years of administrative and office operations experience.
• An administration-related certificate or diploma is considered an asset.
• Strong interpersonal skills, positive service-minded approach, and problem-solving presence.
• Able to facilitate meetings, chair discussions, and communicate operational updates to groups.
• Strong time management, prioritization, and ability to meet deadlines amid changing workloads.
• Able to work independently and as part of a team; professional verbal and written communication skills.
• Proficient in Microsoft Word and Excel, with strong attention to detail and accuracy.
• Understanding of basic accounting principles, terms, and financial functions.
• Customer service or professional services consulting firm experience is considered an asset.
• Interested in exploring AI tools and modern digital workflows to improve administrative efficiency.

Compensation

• Posted compensation range is $55,000 to $75,000; offer depends on education, experience, skills, internal equity, and geographic region.

Benefits and ownership

• Dillon is a Canadian employee-owned consulting firm; employee share ownership is open to team members.
• Benefits include health coverage, a retirement savings plan with employer matching up to 5.5%, student loan repayment assistance, wellness and mental health support, paid vacation, EFAP, and corporate fitness membership rates.
• The firm's overtime directive applies premium pay after a 40-hour weekly threshold.

Health and safety

• Employees are expected to participate in Health and Safety processes and identify and report hazards.

About Dillon