Administrative Coordinator / Customer Service Coordinator

Administrative Coordinator / Customer Service Coordinator

Heritage Builders

Position Summary

We are seeking a highly organized and customer-focused Job Coordinator to support daily operations by managing job closeouts, invoicing, customer follow-up, and project coordination. The ideal candidate is detail-oriented, proactive, and able to effectively communicate with customers, vendors, and internal teams to ensure a seamless experience from project completion through final billing.

Key Responsibilities

• Close completed jobs accurately and efficiently.
• Prepare and process customer invoices in a timely manner.
• Follow up with customers regarding completed work, satisfaction, and outstanding items.
• Coordinate schedules, documentation, and communication between customers and internal teams.
• Maintain accurate project records and update company databases.
• Track job status and ensure all required paperwork is completed before final closeout.
• Assist with collections by following up on outstanding invoices when needed.
• Address customer questions and concerns professionally and promptly.
• Communicate project updates to customers and stakeholders.
• Support office operations and administrative tasks as assigned.

Qualifications

• Previous experience in customer service, project coordination, administrative support, or related role
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Experience with invoicing, billing, and CRM systems preferred.
• High attention to detail and problem-solving abilities.
• Must have High Speed Internet
• EST and or CST time zone required

Preferred Experience

• Construction, roofing, restoration, or home services industry experience is a plus.
• Experience handling customer follow-up and job closeout processes.
• Prior experience Working remotely preferred

Benefits

• Competitive pay - $25.00-$28.00 Hourly
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities/Supportive team environment