Administrative Assistant

Role overview

Responsibilities

• Schedule services, technician appointments, routes, follow-ups, weather make-ups, and seasonal treatments.
• Answer customer questions, connect customers with technicians, and recommend suitable additional services.
• Process work orders, quotes, documents, payments, and billing updates.
• Maintain accurate customer accounts, notes, documents, and service updates in FieldRoutes and property management portals.
• Flag accounts requiring attention, support management with scheduling and account cleanup, and prepare simple reports.

Qualifications

• High school diploma or equivalent required; associate degree or relevant certification preferred.
• 1–2 years of administrative or customer service experience; related service-industry experience preferred.
• Strong organization, multitasking, patience, attention to detail, and written and verbal communication skills.
• Microsoft Office proficiency required; ability to learn FieldRoutes, scheduling tools, and property management portals quickly.
• Able to work independently and with a team and handle customer information confidentially.
• Payment processing, billing, or CRM experience and horticultural knowledge are a plus; willingness to learn horticultural services is required.

Benefits

• Benefits listed include retirement plan and 401(k) matching, health, dental and vision insurance, paid time off, employee discount, parental leave, and professional development assistance.

Pay

• Pay is up to $22 per hour.

Schedule

• Expected hours are 40 per week.

Workplace

• Work location is in person.