Administrative Assistant IV
Key Skills for This Role
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Job Announcement
This position conducts on-site inspections of vehicle locations to identify unregistered personal property. This position conducts field visits throughout each of the nine Fairfax County districts. Operates county vehicles equipped with an automated License Plate Reader (LPR) to capture license plate images for potential assessment of Personal Property Tax (PPTAX). Ensures compliance with local and state vehicle registration requirements. Ensures that data collected by LPRs are properly stored and processed. Conducts research to establish specific ties to the county. Determines the appropriate course of action required to bring resolution to vehicles garaged in the county that are not in compliance. Establishes and approves new personal property accounts. Analyzes and adjusts erroneous tax assessments. Corresponds with taxpayers via email, mail, and telephone to discuss vehicle tax assessments, taxpayers’ violations, and complaints. Advises taxpayers in the interpretation of state and local tax codes. Prepares formal written reports and spreadsheets of inspection cases for audit purposes. Compiles tax assessment data on request. May assist in training other Administrative Assistant IV staff and review their work. Performs other related duties as assigned. Works u nder the supervision of the Management Analyst I. Note: The a ssigned functional areas of the position are general administrative support, customer service, data research, document review, and/or tax assessments.
Required Knowledge Skills and Abilities
- (The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.) Knowledge and understanding of the programs or activities of the unit served, as well as of the county and departmental administrative guides; Position may require knowledge of basic principles and methods of a technical or professional field. Math Skills Basic math skills. Word Processing/Typing Intermediate skills in use of applicable Microsoft Office Word. PC Skills Intermediate skills in the use of applicable Microsoft Office Suite software; Intermediate skills in the use of agency specific software applications. Communication Ability to communicate well through written and oral means. Information Abilities Ability to gather, integrate, and analyze simple data. Interpersonal Abilities Ability to establish and maintain effective working relationships with both external and internal contacts.
MINIMUM QUALIFICATIONS
- Any combination of education, experience and training equivalent to high school graduation and three years of experience providing administrative support in the assigned functional area(s). CERTIFICATES AND LICENSES REQUIRED: Valid driver's license. NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background check and a driving record check to the satisfaction of the employer. Additional work schedule requirements: This position requires a flexible schedule, including the ability to work overtime during peak seasons or as business needs demand. PREFERRED QUALIFICATIONS: Three years of experience in at least one of the assigned functional areas. Three years of experience working with state and local law regarding the assessment of tangible property taxes. Two years of experience working directly with the public, assisting internal and external customers. One or more years of experience handling difficult conversations and overcoming objections. Two or more years of experience in discovery, research, and investigation skills, with ability to analyze findings. One or more years of e xperience navigating the personal property systems and a willingness to learn new applications and systems as needed. Experience meeting multiple deadlines; preparing and maintaining accurate records; working in a fast-paced environment; operating office equipment; providing high level customer service; exercising considerable tact and courtesy when dealing with citizens and handling confidential information; working in a team environment. Intermediate proficiency using Microsoft Office software such as Word and Excel. PHYSICAL REQUIREMENTS: Work is generally sedentary; however, employee may be required to do some walking, standing, bending, and carrying items less than 5 pounds. Ability to drive a motor vehicle. Work requires continuous hours of driving county issued vehicles. All duties performed with or without reasonable accommodations. SELECTION PROCEDURE : Panel interview and may include exercise. Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home ( including Spanish, Asian/Pacific Islander, Indo-European, and many others .) We encourage candidates who are bilingual in English and another language to apply for this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. [email protected] EEO/AA/TTY. #LI-LD1
- Three years of experience in at least one of the assigned functional areas.
- Three years of experience working with state and local law regarding the assessment of tangible property taxes.
- Two years of experience working directly with the public, assisting internal and external customers.
- One or more years of experience handling difficult conversations and overcoming objections.
- Two or more years of experience in discovery, research, and investigation skills, with ability to analyze findings.
- One or more years of e xperience navigating the personal property systems and a willingness to learn new applications and systems as needed.
- Experience meeting multiple deadlines; preparing and maintaining accurate records; working in a fast-paced environment; operating office equipment; providing high level customer service; exercising considerable tact and courtesy when dealing with citizens and handling confidential information; working in a team environment.
- Intermediate proficiency using Microsoft Office software such as Word and Excel.
Benefits
- Merit Positions Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following: Medical/Vision/Dental Insurance Coverage Group Term Life Insurance Long Term Disability LiveWell Program Flexible Spending Programs Paid Leave (annual, sick, parental, volunteer activity, and more!) Paid Holidays Contributory Retirement Plan Deferred Compensation Employee Assistance Program Employees' Child Care Center Continuous Learning Opportunities Please click here for a summary of our benefits. NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: Public Service Loan Forgiveness | Federal Student Aid For additional details please visit the County's benefits webpage . Non-Merit Positions Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year. Medical/Vision/Dental Insurance Coverage Flexible Spending Program Deferred Compensation Temporary: scheduled to work a maximum of 900 hours in a calendar year. No benefits
- Merit Positions
- Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:
- Medical/Vision/Dental Insurance Coverage
- Group Term Life Insurance
- Long Term Disability
- LiveWell Program
- Flexible Spending Programs
- Paid Leave (annual, sick, parental, volunteer activity, and more!)
- Paid Holidays
- Contributory Retirement Plan
- Deferred Compensation
- Employee Assistance Program
- Employees' Child Care Center
- Continuous Learning Opportunities
- NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program: Public Service Loan Forgiveness | Federal Student Aid
- For additional details please visit the County's benefits webpage .
- Non-Merit Positions
- Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year. Medical/Vision/Dental Insurance Coverage Flexible Spending Program Deferred Compensation
- Flexible Spending Program
- Temporary: scheduled to work a maximum of 900 hours in a calendar year. No benefits
- No benefits
Supplemental Questions
01
Yes
No
02
Less than 12th grade
High school diploma or GED
Some college
Associate's degree
Bachelor's degree
Master's degree
Doctorate degree
03
Less than 45 quarter hours
45 to less than 90 quarter hours
90 to less than 135 quarter hours
135 to less than 180 quarter hours
180 or more quarter hours
Less than 30 semester hours
30 to less than 60 semester hours
60 to less than 90 semester hours
90 to less than 120 semester hours
120 or more semester hours
04
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five or more years
05
06
07
08
09
10
11
Meeting multiple deadlines
Preparing and maintaining accurate records
Operating various equipment including copier, telephone, computer, etc.
Working in a fast-paced environment
Exercising considerable tact and courtesy when dealing with citizens and handling confidential information
Working in a team environment
Providing a high level of customer service
None of the above
12
Beginner (Basic knowledge of creating, editing, formatting, and saving simple documents; inserting simple tables; and proofreading documents for accuracy)
Intermediate (Knowledge of common commands such as creating a title; using, modifying, and creating styles; setting up the ruler; indenting paragraphs, using tabs and tables; inserting captions, footnotes, endnotes, special characters, or hard page breaks; using page numbering; creating headers and footers; inserting graphics; inserting an equation, adding comments and tracking changes.)
Advanced (Extensive knowledge of almost all function of program including mail merge, macros, creating a table of contents, creating bookmarks and cross-referencing.)
No experience
13
Beginner (Basic knowledge of creating a worksheet; performing calculations in a worksheet; modifying and formatting a worksheet; printing workbook contents)
Intermediate (Knowledge of inserting and modifying graphic objects in a worksheet; customizing and enhancing workbooks; analyzing data using Pivot Tables, Slicers, and Pivot Charts)
Advanced (Extensive knowledge of increasing productivity and improving efficiency by streamlining workflow; collaborating with others using workbooks; auditing worksheets; analyzing data; working with multiple workbooks; importing and exporting data, using Excel with the web)
14
15
Required Question
About Fairfax County Government
Public county government serving Fairfax County residents through public safety, infrastructure, and administrative services.
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