Administrative Assistant I (General) - Peter Munk Cardiac Centre

Position Overview

Program Overview

Duties

• Handle patient inquiries and schedule, cancel, reschedule, and triage appointments across telephone, online, and in-person channels.
• Receive scans and faxes, communicate with providers, and support the healthcare team.
• Use EMR tools and alert functions and recommend functionality improvements for quality improvement.
• Complete data collection, clerical support, calendar maintenance, and paper and electronic filing activities.
• Follow procedures to maintain efficient patient appointment flow and booking operations.

Qualifications

• Complete a post-secondary certificate in Office Administration, Medical Administration, or a recognized equivalent.
• Have two to four years of practical and related experience.
• Know office practices and electronic tools including Microsoft Word and Excel.
• Have healthcare or primary care experience and experience using an electronic medical record such as PS Suite.
• Medical terminology knowledge is preferred.
• Demonstrate customer service, de-escalation, communication, organization, judgment, multitasking, confidentiality, and teamwork skills.

Benefits and Programs

• UHN offers pension participation through the Healthcare of Ontario Pension Plan, development opportunities, transit access, shuttle service, and corporate discounts.
• Additional offerings include on-site gyms and discounts related to travel, restaurants, parking, phone plans, and auto insurance.