Administrative Assistant

About This Role

Key Result Areas:

• Perform administrative and general office duties, including maintaining the supervisor’s appointment calendar / schedule, making travel arrangements, and resolving administrative issues
• Perform work independently and efficiently, making decisions on how to approach work assignments and to resolve matters that are routine in nature
• Greet persons entering establishment, determine purpose of visit, and direct or escort them to specific destinations in order to provide exceptional customer service
• Screen and direct incoming telephone calls; respond to inquiries and provide information; and take and relay messages
• Maintain solid customer service relationships by handling questions and concerns with accuracy & professionalism
• Perform a range of more detail-oriented tasks and work assignments related to projects to support departmental objectives
• Collect information and recommend & design a process for maintaining an efficient filing and record management system for the department; Carry out data entry in support of projects that are in progress; Maintain a clean & respectable front office environment
• Prepare reports, presentations, packets and other documents as required and as requested
• Provide transportation and travel logistics support for staff and clients as requested
• Operate basic office equipment and ensure its proper functioning by coordinating installation, maintenance, and repair
• Maintain adequate levels of supplies and initiate department orders for purchases of necessary equipment
• Help other administrative staff with overflow work, including data entry and research tasks, in order to ensure smooth administrative operations and promote a culture of teamwork
• Make arrangements for new hires, including office set-up, computer hardware, Vehicle Access Tag, ID card, business cards, health insurance, etc.
• Create, compose, and edit technical and/or administrative correspondence and documentation; screen and evaluate incoming and outgoing correspondence and prepare responses as appropriate.

Minimum Knowledge, Skills & Experience:

• High School education; Bachelor’s degree in a relevant field preferred
• Fluency in Arabic and English languages is mandatory
• 2-5 years of relevant full-time work experience
• Strong interpersonal, organizational, and project management skills
• Good writing skills – ability to draft / edit a variety of written reports and communications and articulate ideas clearly and concisely;
• Proficiency in MS Office applications