Administrative Assistant (Client-Facing)

About This Role

We are hiring an Administrative Assistant to support daily operations and ensure a smooth experience for students and clients. ( Monthly Salary: 4,000 AED)

This is a client-facing role , not just back-office work.

You will be the first point of contact for many of our students and partners, and your professionalism directly impacts the center’s reputation.

Company Description

The Mother Tongue Center, based in Abu Dhabi, specializes in teaching Arabic through a comprehensive approach that connects learners to the language, culture, and region. With over a decade of experience, the center serves diplomats, professionals, and enthusiastic language learners. Our CEFR-aligned curriculum, skilled instructors, and interactive learning tools make mastering Arabic engaging and effective. Whether for professional or personal growth, The Mother Tongue Center provides a welcoming environment for learners to build confidence and fluency.

Role Description

This is a full-time, on-site Administrative Assistant (Client-Facing) role based in Abu Dhabi, United Arab Emirates. The Administrative Assistant will perform day-to-day administrative and clerical tasks, manage client interactions, and provide executive-level support. Responsibilities will include scheduling appointments, handling phone inquiries, maintaining records, and ensuring smooth office operations while fostering a positive experience for clients.

Responsibilities:

• Manage student registration and course scheduling
• Handle inquiries (WhatsApp, email, phone) in a clear and professional manner
• Coordinate between students, instructors, and management
• Maintain accurate records in the CRM system (Zoho Bigin)
• Support placement test coordination and follow-ups
• Assist in class readiness and operational setup
• Ensure a high-quality front-desk and client experience

Qualifications

• Strong administrative and coordination skills , with the ability to manage schedules, student records, and daily operations
• Excellent communication skills and phone etiquette , with the ability to handle client inquiries clearly and professionally
• Experience in client-facing roles (education, training centers, or service-based businesses is a strong advantage)
• Ability to coordinate between students, instructors, and management efficiently
• Detail-oriented and highly organized, with a proactive problem-solving mindset
• Comfortable using CRM systems and digital tools (Zoho or similar is a plus)
• Ability to handle multiple tasks and last-minute changes without losing structure
• Fluency in English is required ; Arabic is a strong advantage

Mandatory Requirements (Must Read)

• Fluent in both Arabic and English (spoken and written)
• Must be able to live in Al Khalidiya or relocate within walking distance of the center
• Must be able to work on a split schedule: Morning: 8:00 AM – 1:00 PM
• Evening: 4:00 PM – 8:00 PM

Applications that do not meet these requirements will not be considered.

What Success looks like:

• Students receive fast, clear, and professional communication
• Class scheduling runs smoothly with minimal errors or delays
• Client experience is consistent and well-managed
• Internal coordination between admin and instructors is efficient

Why join us?

• Work in a professional, multicultural environment
• Be part of a growing institute with regional ambitions
• Gain exposure to corporate and diplomatic clients
• Play a key role in improving operational systems and client experience