Administrative Assistant

Provide daily administrative support to the assigned CAM.

Maintain organized electronic and physical Association records and files.

Assist with correspondence, notices, forms, reports, meeting materials, and community communications.

Monitor incoming emails, telephone calls, and homeowner inquiries and route matters to the appropriate person when necessary.

Maintain calendars, schedules, deadlines, and follow-up items for the community.

Assist with scanning, filing, copying, mailing, and general office functions.

Maintain homeowner and property information within the Association's management software.

Provide professional and courteous customer service to homeowners, residents, Board members, vendors, and guests.

Assist homeowners with general questions regarding Association procedures, forms, website access, account information, architectural applications, and other routine matters.

Direct questions requiring management decisions, Board action, legal interpretation, or licensed CAM responsibilities to the CAM.

Assist the CAM with preparation and distribution of Board and community communications.

Help maintain positive and professional communication between management and the community.

Assist the CAM with administrative aspects of covenant enforcement, including preparing correspondence, updating records, maintaining photographs and documentation, and tracking follow-up dates.

Assist with organizing inspection information and maintaining accurate violation records.

Help track homeowner responses and completed corrective actions.

Refer questions or disputes regarding covenant interpretation or enforcement decisions to the CAM.

Receive and organize Architectural Review Committee (ARC) applications and supporting documentation.

Review submissions for administrative completeness and request missing information as directed.

Track applications, decisions, deadlines, and homeowner correspondence.

Maintain complete ARC records and communicate approved decisions as directed by the CAM and/or Committee.

Receive homeowner reports regarding common-area maintenance concerns and communicate them to the CAM.

Assist with obtaining proposals, certificates of insurance, vendor documentation, and other required information.

Help coordinate vendor access and scheduling as directed by the CAM.

Maintain vendor files and assist with tracking open work orders and projects.

Follow up with vendors regarding scheduling, documentation, and completion status as requested.

Assist the CAM with preparation of Board meeting packets, agendas, notices, sign-in sheets, supporting documents, and other meeting materials.

Assist with meeting setup and administrative coordination when requested.

Help prepare and distribute homeowner communications, community updates, notices, and other information.

Assist with maintaining information available through the community website/resident portal.

Assist with administrative processing of invoices and supporting documentation.

Route invoices and financial documentation according to Leland Management procedures.

Assist homeowners with general payment-method information and direct account-specific financial questions to the appropriate accounting department or CAM.

Maintain confidentiality of Association and homeowner financial information.

Leland Management places a high priority on professionalism, responsiveness, teamwork, communication, and customer service. The Onsite Administrative Assistant is expected to represent both Leland Management and Fish Hawk Trails professionally while providing timely and courteous assistance to homeowners and supporting the CAM in the successful day-to-day management of the community.

The position requires strong follow-through, organization, attention to detail, and the ability to maintain a professional demeanor when handling sensitive or challenging situations.