Administrative and Support Services Director

Job Description

Key Responsibilities

• Recommend improvements to administrative policies and oversee implementation of procedures and controls for compliance and cost-effective service delivery.
• Prepare and recommend departmental budgets based on financial analysis and operational requirements.
• Monitor financial performance against budgets, identify variances, and implement corrective actions.
• Set departmental objectives and individual performance targets while developing and motivating staff.
• Oversee administrative and support services across company facilities to ensure operational efficiency and service quality.
• Coordinate facility maintenance, asset management, and support services for training centers, offices, and related facilities.
• Coordinate with relevant departments to support maintenance and operational readiness of training vehicles and equipment.
• Identify and implement opportunities for continuous improvement in systems, processes, cost efficiency, and productivity.
• Oversee preparation of timely and accurate operational and management reports per company policies and standards.
• Ensure compliance with relevant safety, quality, environmental, and regulatory requirements.
• Manage relationships with external service providers, contractors, and business partners to support operational needs.
• Coordinate with internal departments and branches to ensure alignment and integration of administrative and support services.

Qualifications & Experience

• Bachelor's degree in a relevant field.
• MBA or equivalent postgraduate qualification from a recognized business school.
• Minimum 12 years of relevant experience, including at least 6 years in progressively responsible managerial positions.

Required Skills

• Strong leadership, people management, and organizational skills.
• Extensive knowledge of administrative operations, policies, and procedures.
• Strong budgeting, financial monitoring, and cost control skills.
• Effective strategic planning, decision-making, and problem-solving abilities.
• Experience in operational performance management and process improvement.
• Strong communication, negotiation, and stakeholder management skills.
• Knowledge of regulatory compliance, quality, and safety requirements.
• Proficiency in Microsoft Office applications and relevant management systems.
• Good command of English, both written and spoken.