Administration Clerk

Under the supervision of the Coordinator, Transit Administration, an employee in this position performs varied clerical, administrative, and receptionist duties pertaining to day-to-day operations in the Transit Department. This is a casual position. Due to the nature of transit operations, the role requires coverage seven days per week during service hours, including early mornings, evenings, late-night shifts and Statutory Holidays. Work schedules will be assigned based on operational requirements. Key Duties & Responsibilities Provide comprehensive administrative support, including preparing correspondence and reports, scheduling meetings, responding to inquiries, and recording meeting minutes. Deliver courteous and timely customer service to internal and external stakeholders through in person, telephone, and electronic communications. Manage departmental records and filing systems, including archiving, retrieving, coding, and maintaining paper and electronic documents. Coordinate incoming and outgoing mail, distribute correspondence, and maintain correspondence tracking logs. Receive, investigate, document, and respond to service requests, complaints, concerns, and compliments, ensuring timely resolution and follow up. Maintain operational databases and records, including Paratransit registrations, driver certifications, safety training, and incident reporting information. Prepare, analyze, and maintain statistical, auditing, revenue, ridership, collision, incident, and service request data using spreadsheets and databases. Process Paratransit applications, issue registration packages, prepare invoices, and maintain related records and databases. Manage office operations by maintaining equipment, monitoring inventory levels, ordering supplies, and coordinating uniform distribution. Provide clerical and administrative support for special projects and perform other related duties as required. Key Qualifications Typically acquired through Grade 12 education, supplemented by office administration training, advanced computer skills, a minimum typing speed of 50 WPM, and two to three years of progressive administrative experience in a front line office environment. Comprehensive knowledge of modern office procedures, administrative practices, and office equipment operations. Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Teams, and database management systems, with the ability to create and modify complex documents. Strong technical aptitude with various software applications, including email, records management, customer relationship management, and scheduling systems. Exceptional customer service skills with the ability to professionally address inquiries, concerns, complaints, and service requests. Demonstrated ability to communicate effectively both verbally and in writing while maintaining professionalism, tact, and courtesy. Strong organizational and multitasking abilities, with proven success prioritizing competing demands and meeting deadlines in a fast paced environment. High level of accuracy and attention to detail when maintaining records, compiling data, preparing reports, and updating databases. Ability to work independently, exercise sound judgment, and maintain strict confidentiality with sensitive information. Proven ability to learn and apply departmental policies, procedures, regulations, and operational requirements. Working/Other Conditions Works in indoor office environment Uses keyboards, mouse, computers/tablet, and other technology devices Will be required to work non-standard hours / varying shifts, weekends, Statutory holidays Moves and carries objects/equipment/supplies/files and boxes Responds to and attends the door to greet visitors, receive deliveries, and provide assistance. Ability to lift up to 10 pounds and reach overhead. Ability to remain seated for extended periods of time. Position is required to work on-site; remote work is not available. Additional Requirements: Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy. Proof of education is required. Remote and In-person testing will be done to evaluate knowledge, skills and abilities. Additional assessments may be conducted to evaluate competencies, skills, and knowledge. At City of Regina, we offer competitive compensation, health and wellness benefits, and growth through educational support and in-house courses. If you’re passionate about public service and making a difference, apply now! For detailed job descriptions, CBAs, and application tips, visit our Applicant & Job Resources page . Note: Only applications submitted via our online application system are accepted