Admin Executive
About the Role
As an Admin Executive, you’re not just an organizer – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Key Skills for This Role
Full Job Posting
Qualifications
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- In addition, this role requires the following minimum qualifications:
- Exceptional interpersonal and communication skills, both written and verbal.
- Proven experience in an administrative or secretarial role is preferred.
- Strong time management skills with the ability to prioritize and follow directions effectively.
- Confident in handling confidential information with discretion and professionalism.
- Well-organized with strong administrative and coordination abilities.
- A proactive, detail-oriented team player who thrives in a fast-paced environment.
Responsibilities
- Here’s what you’ll do during a typical day:
- Executive Support & Scheduling: Manage the General Manager’s calendar, appointments, and meetings with precision, ensuring smooth coordination and time management.
- Guest Relations & Communication: Serve as the welcoming face of the Executive Office, handling guest enquiries, feedback, and survey responses with professionalism and warmth.
- VIP & Event Coordination: Organize VIP welcome cards, amenities, and thoughtful touches like gift vouchers to enhance guest experiences and support hotel promotions.
- Administrative Excellence: Prepare reports, presentations, and meeting minutes with accuracy and confidentiality, supporting effective decision-making.
- Quality & Service Improvement: Monitor guest satisfaction metrics and loyalty surveys, actively seeking feedback to drive continuous service enhancements.
- Operational Support: Maintain proper handling of office equipment, report issues via HotSOS, and ensure smooth internal communication across departments.
Preferred Qualifications
- Proven experience in an administrative or secretarial role is preferred.
About Hilton
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