Admin/ Customer Service Executive (Multiple Roles)
Skills
About This Role
About Olympus Capital
Olympus Capital is an international financial services and trading brand with a growing global footprint across Dubai, Thailand, St Lucia, Hong Kong, and other key markets.
We provide clients with access to forex, crypto, and multi-asset trading through modern platforms, transparent pricing, and client-focused solutions.
Our mission is to make trading accessible, secure, and educational for traders worldwide, while building long-term trust through strong support, compliance, and innovation.
As we continue to scale globally, we are building a team that shares our commitment to professionalism, growth, and customer success.
Job Overview
We are hiring a confident and customer-focused Customer Support Executive to support new clients in joining and using our trading platform.
Your primary responsibility will be guiding users step-by-step through registration, KYC, deposits, and platform access, while also handling inbound and outbound calls, emails, and customer support queries.
Key Responsibilities
- Guide new clients step-by-step through onboarding (registration, verification, KYC, account setup)
- Assist clients with deposits, withdrawals, and basic platform navigation
- Take inbound calls and make outbound calls to onboard users
- Reply to customer support emails and ensure timely resolution of queries
- Follow up with users who have started onboarding but not completed it
- Coordinate with internal teams (back office, compliance, payments, sales) to resolve issues
- Maintain accurate records of client interactions and onboarding status
- Ensure professional communication and client satisfaction at all times
Requirements
- Candidate based in Dubai
- Excellent spoken and written English with a clear, professional accent
- Background or basic knowledge of finance, forex, crypto, or trading preferred
- Strong communication skills and comfort speaking to clients on phone/video calls
- Willingness to learn platform processes, compliance steps, and financial products
- Organized, patient, and able to explain steps clearly to non-technical users
- Familiarity with CRM/customer support tools is a plus
What We Offer
- Competitive salary
- Training on forex basics, onboarding flow, and platform usage
- Growth opportunity in a fast-scaling global financial brand
- Dubai office-based role with long-term career potential
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