Admin cum Customer Service Support
Role Overview
The Admin cum Customer Service Support professional provides administrative and customer service support throughout the enquiry and event process.
The role works with clients, account managers, catering partners, and internal teams to handle enquiries, record information, and coordinate event requirements.
Key Skills for This Role
Full Job Posting
About YouCater
YouCater is a UAE-based event catering marketplace partnering with culinary experts to deliver curated F&B experiences for events across the UAE.
Role overview
The Admin cum Customer Service Support professional provides administrative and customer service support throughout the enquiry and event process.
The role works with clients, account managers, catering partners, and internal teams to handle enquiries, record information, and coordinate event requirements.
Key responsibilities
- Handle customer enquiries through email, phone, WhatsApp, and other channels; respond professionally, promptly, and courteously.
- Record customer requirements and coordinate with catering partners to obtain menus, pricing, availability, and other information.
- Prepare and send quotations, proposals, confirmations, and customer documents; follow up on pending information.
- Maintain customer, enquiry, and event records in CRM and internal systems; assist with documentation, filing, data entry, and reports.
- Coordinate event details among clients, account managers, and catering partners, including timings, menus, and dietary requirements.
- Handle customer concerns and complaints, coordinate solutions, and assist with invoicing, payment follow-ups, and post-event administration.
- Support daily operational and coordination activities.
Requirements
- 2–4 years of experience in customer service, administration, hospitality, events, F&B, or a related field.
- Excellent written and verbal English; strong customer service and interpersonal skills.
- Good knowledge of Microsoft Office, particularly Excel, Outlook, and PowerPoint; comfortable with email, WhatsApp, CRM systems, and digital tools.
- Strong organisation, time management, attention to detail, and ability to manage multiple tasks and deadlines under pressure.
- Corporate client or events/F&B industry experience is an advantage.
Personal approach
- The employer seeks someone patient, friendly, flexible, proactive, reliable, organised, professional, positive, and solution-oriented.
- The candidate should take initiative, follow up independently, pay attention to detail, accept feedback, and be willing to learn and grow.
What the employer offers
- Career growth opportunities across Customer Service, Administration, Operations, and Sales Support.
- Opportunity to work with a growing UAE-based events and F&B marketplace in a dynamic, fast-paced environment.
- Opportunity to develop experience in customer service, event coordination, and business operations.
Workplace
- Work location is in person.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career