Admin Conceirge
Skills
About This Role
Key Roles & Responsibilities
- Operational Coordination
- : Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys.
• Guest Profile Management
- : Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to personalize future interactions.
- Pre-Arrival Correspondence
- : Manage the pre-arrival email cycle, following up on ongoing communications with guests and travel agents to confirm arrival details and special preparations.
- Administrative Logistics
- : Responsible for sorting and distributing guest and administrative mail, managing courier services, and maintaining the hotel's digital information directory (function board).
• Inventory & Stock Control
: Take regular inventories of lobby supplies and guest amenities, coordinating with butler admin supervisors for restocks.
• Service Recovery Support
: Assist in logging and reporting guest complaints, tracking feedback, and ensuring swift corrective action is taken to uphold brand standards.
• Legendary Service Philosophy
: Provide "warm, anticipatory, and personalized service" that aligns with the Raffles heritage.
• Grooming & Presentation
- : Maintain impeccable grooming and professional posture at all times; standard etiquette includes avoiding folded arms, keeping hands out of pockets, and never leaning on counters.
- Confidentiality
- : Strictly handle sensitive guest information with the "utmost discretion and integrity".
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