Admin Assistant - Luxury Holiday Homes
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Key skills for this role
About the Role
About Us: Farwell & Gervase is a premium holiday homes and short-term rental management company with roots in London and Europe and operations at the heart of Dubai's luxury property market.
Key Skills for This Role
Full Job Posting
About Us
Farwell & Gervase is a premium holiday homes and short-term rental management company with roots in London and Europe and operations at the heart of Dubai's luxury property market.
We manage a portfolio of 70+ units across Dubai's most sought-after addresses, from Emaar Beachfront and Dubai Marina to Downtown Dubai and Creek Harbour, delivering five-star guest experiences and maximising returns for property owners.
About the Role
We are looking for a highly organised and detail-oriented Operations Admin to join our Dubai office.
This is a full-time, in-office role forming a critical part of our day-to-day operations across a fast-growing portfolio of premium holiday homes.
You will work closely with our Senior Admin Officer to ensure all operational and administrative processes run smoothly across the portfolio.
The role is process-driven and fast-paced, particularly during peak check-in periods, and requires someone who is reliable, precise and capable of managing multiple tasks simultaneously without dropping the ball.
Guest & Property Operations
- Process all guest check-ins and check-outs on the DTCM portal daily
- Process building check-ins across the portfolio via property management portals
- Send accurate check-in information to the team Slack channel in a timely manner
- Coordinate the scheduling of all AC servicing across the portfolio on a 6-monthly cycle
- Coordinate regular furniture deep cleaning across all managed units
- Process the monthly DTCM tourism fee payment accurately and on time
- Log all incoming maintenance and cleaning invoices as a first pass before senior review
- Update Property Finder availability across the portfolio on a regular basis
Working Hours
6 Days per week · 8:30am to 6:30pm · In-office · Dubai
Requirements
- Bachelor's degree in any discipline
- Fluent in English — written and spoken to a professional standard
- Minimum 2 years of experience in holiday homes, short-term rentals, or property management
- Hands-on experience with Hostaway or a comparable property management system
- Proficient with Slack and Google Suite (Sheets, Docs, Gmail, Drive)
- Highly organised with strong attention to detail
- Able to manage and prioritise multiple tasks during busy periods, up to 30 check-ins per day at peak season
- Comfortable working independently with minimal supervision
- Reliable, consistent and professional in all communications
- Familiarity with Dubai property or tourism regulations and DTCM processes, training will be provided where needed
- Prior experience in a fast-paced operations or administrative role in Dubai
What We Offer
- Competitive salary, commensurate with experience
- Full UAE employment visa sponsorship
- In-office role based in Business Bay, Dubai
- Stable, long-term position with a fast-growing premium property management company
- Direct mentorship from a senior team member from day one
- Clear progression path as the company scales to 100+ units
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