Admin Assistant / Front Desk

Overview

Job Summary

Front Desk Operations

• Welcome residents, visitors, contractors, and guests professionally.
• Answer telephone calls, emails, and resident inquiries.
• Maintain visitor logs and access records.
• Coordinate visitor access and building entry procedures.

Resident Relations

• Respond to residents' requests, complaints, and service inquiries.
• Coordinate maintenance requests and follow up until completion.
• Assist residents with building-related information and procedures.
• Maintain positive relationships with residents and tenants.

Administrative Duties

• Prepare and maintain records, reports, and correspondence.
• Manage filing systems, both electronic and physical.
• Update resident databases and contact information.
• Assist in preparing notices, circulars, and announcements.

Coordination & Communication

• Liaise with maintenance teams, security staff, cleaning staff, and contractors.
• Schedule meetings and appointments for management.
• Follow up on work orders and service requests.
• Coordinate move-in and move-out procedures.

Documentation & Compliance

• Maintain accurate records of incidents, complaints, and maintenance requests.
• Ensure all documents are properly filed and updated.
• Support compliance with building policies and procedures.

Qualifications

• Diploma or Bachelor's degree in Business Administration or related field.
• Previous experience in administration, customer service, or front desk operations.
• Good communication skills in English (Arabic is an advantage).
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.

Skills Required

• Customer service and communication skills.
• Professional appearance and attitude.
• Problem-solving abilities.
• Time management and attention to detail.
• Ability to work under pressure and handle multiple tasks.

Working Conditions

• Full-time position.
• Work at the reception/front desk of a residential building.
• Interact daily with residents, visitors, contractors, and service providers.
• **Key Objective:** Ensure excellent resident service, efficient administration, and smooth front desk operations while maintaining a professional image of the residential community.
• Pay: Up to AED2,000.00 per month