Admin & Customer Support Executive
Skills
About This Role
Overview
Customer Support & Level 1 TroubleshootingServe as the first point of contact for client inquiries via email and phoneRespond to customer queries in a professional and timely mannerIdentify, troubleshoot, and resolve Level 1 issues related to our vehicle data servicesEscalate complex technical issues to the appropriate internal teamsFollow up with clients to ensure resolution and satisfactionAdministrative DutiesMaintain accurate records of customer interactions and internal documentationAssist with reports, proposals, and general office documentationCoordinate internally with technical and commercial teamsManage emails, scheduling, and basic office coordination tasks
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