ADM-Hybrid-Admissions Advisor

General Duties

• The Admissions Advisor - Hybrid provides exceptional service throughout the student admissions lifecycle, guiding prospective students from initial inquiry through enrollment while supporting their educational goals and ensuring a positive student experience.
• Conduct admissions interviews and assess prospective students' educational goals, needs, and program fit.
• Guide applicants through the admissions process for certificate, undergraduate, and graduate programs.
• Provide timely, professional support through phone, email, text, video conferencing, and other communication channels.
• Maintain consistent follow-up and proactive outreach to prospective students, applicants, and enrolled students through their first day of class.
• Resolve student questions and concerns and deliver accurate information regarding programs, admissions requirements, and enrollment processes.
• Must meet or exceed established performance goals and key performance indicators (KPIs) in order to remain in good standing.
• Utilize CRM, call center, student information, and reporting systems to effectively manage student interactions and enrollment activities.
• Collaborate with Financial Aid, Student Services, Academic Affairs, and other departments to ensure seamless student experience.
• Maintain compliance with university policies and all applicable accreditation, regulatory, and Department of Education requirements.
• Participate in training, coaching, and professional development activities to continuously enhance performance and knowledge.
• Demonstrate professionalism, integrity, accountability, adaptability, and a commitment to student success.
• Contribute positively to team culture through collaboration, communication, and student-focused service.
• Successfully perform responsibilities in both onsite and remote work environments.
• Perform other duties as assigned.

Physical Demands/Work Environment

Minimum Qualifications

• Bachelor's degree preferred, or equivalent combination of education, training, and experience in admissions/enrollment, consultative service, sales, or recruiting.
• Demonstrated ability to achieve performance goals in a metrics-driven environment. Proven track record of delivering excellent customer service.
• Demonstrates strong verbal and written communication.
• Proven track record for building and sustaining trusting relationships.
• Demonstrates knowledge of problem-solving, conflict resolution, and delivering customer satisfaction.
• Ability to work collaboratively and multitask in a fast-paced environment with changing technology.
• Ability to work successfully in a hybrid environment balancing onsite and remote responsibilities.
• Demonstrated proficiency in virtual communication platforms including Zoom, Microsoft Teams, or similar technologies.
• Reliable high-speed internet access and the ability to maintain a professional home office environment.
• Ability to independently manage workload, prioritize competing demands, and maintain productivity while telecommuting.