Ad Operations Executive

Role overview

Key responsibilities

• Manage incoming requests exclusively through CRM tools; no voice or phone communication.
• Own cases end-to-end from intake through execution, QA, and closure.
• Maintain CRM hygiene, including documentation, tagging, and accurate status updates.
• Generate Excel and PowerPoint reports using LinkedIn-approved templates.
• Meet performance metrics covering SLA, IRT, utilization, quality, and shrinkage.
• Communicate updates through CRM, case chatter, or email.
• Participate in training, coaching, and process-improvement initiatives.
• Set up and optimize campaigns, provide reporting and billing updates, and support the three listed lines of business.

Qualifications

• Graduate or postgraduate in any discipline; undergraduates with relevant experience may be considered.
• At least 1 year of experience in media operations, ad operations, or campaign management.
• Strong proficiency in CRM tools, Excel, PowerPoint, and LinkedIn advertising platforms.
• Excellent written communication and attention to detail.
• Comfort with backend, non-voice operations and SLA-driven, high-volume environments across global shifts.

Tools and skills

• LinkedIn Campaign Manager Tool (CMT), Merlin, and Campaign IQ (CIQ) proficiency is specified.
• Familiarity with Google Ads and Facebook Ads Manager is a plus.
• Ability to interpret campaign data, identify trends, and generate actionable insights.
• CRM expertise may include Zendesk, Salesforce, or Microsoft Dynamics.
• Troubleshooting, information validation, escalation, collaboration, and continuous learning are emphasized.

Shift coverage

• Rotational shift coverage.