Accounts Receivable Specialist

Candidates must reside in the Pacific Time Zone (PST) to be considered for this position.

Are you an organized, detail-oriented finance professional who thrives on resolving discrepancies, improving cash flow, and building positive relationships with customers?

Visual Edge IT is seeking a driven Accounts Receivable Specialist with a strong emphasis on collections to join our growing Finance team.

In this role, you will take ownership of customer account follow-up, proactively drive collection activities, and ensure accurate and timely billing.

Your work will help maintain healthy financial operations while supporting an exceptional customer experience.

• Proactively manage accounts receivable aging, contacting customers to resolve past-due balances and secure timely payment.

• Conduct collection calls and email outreach with professionalism, accuracy, and persistence.

• Research and address payment discrepancies, unapplied cash, short pays, and disputed invoices.

• Process invoices and statements for mailing and ensure prompt delivery to customers.

• Follow up on returned mail and obtain corrected customer contact information.

• Assist customers with invoice or statement requests, credit card payments, and general billing inquiries.

• Redirect customer questions to appropriate internal departments when necessary to resolve issues.

• Maintain accurate notes and documentation within the ERP or accounting system.

• Identify trends, recurring issues, or root causes impacting collection efforts and escalate as needed.

• Support the Accounts Receivable team with additional tasks and projects as assigned.

• High school diploma or equivalent required; college degree preferred.

• Minimum of 2 years of experience in accounts receivable, collections, or other finance/accounting roles.

• Strong collections skills with the ability to communicate clearly, professionally, and confidently with customers.

• Highly detail-oriented with strong organizational skills and the ability to manage multiple priorities.

• Positive, proactive attitude with a commitment to resolving issues quickly and effectively.

• Strong problem-solving skills and ownership mindset.

• Proficiency with Microsoft Office Suite.

• Experience with accounting or ERP systems required; E-Automate experience is a plus.