Accounts Receivable Officer
Role Overview
Accounts Receivable Officer in the Finance team, supporting billing and accounts receivable across aged care services.
Helps ensure accurate and timely billing and provide service to residents, families, and representatives.
The function is undergoing change as new systems, processes, and technology are introduced.
Key Skills for This Role
Full Job Posting
About the role
Accounts Receivable Officer in the Finance team, supporting billing and accounts receivable across aged care services.
Helps ensure accurate and timely billing and provide service to residents, families, and representatives.
The function is undergoing change as new systems, processes, and technology are introduced.
Key responsibilities
- Process resident billing, invoices, adjustments, credits, and refunds accurately and on time.
- Manage resident accounts, including admissions, departures, and fee or charge changes.
- Investigate and resolve billing discrepancies and respond to customer enquiries.
- Process payments and direct debits, reconcile accounts, and action fee and funding adjustments.
- Collaborate with colleagues and operational teams to resolve issues and improve processes.
- Meet individual and team performance measures while maintaining accuracy and customer service.
- Support implementation of new systems, processes, and ways of working.
Qualifications and experience
- Experience in accounts receivable, finance administration, or a similar role.
- Tertiary qualification in Accounting, Bookkeeping, Business Administration, or a related discipline.
- Strong numerical skills, attention to detail, problem-solving, and customer service skills.
- Clear, sensitive communication and confidence with financial systems and Microsoft Excel.
- Ability to manage competing priorities and meet deadlines; collaborative and positive toward change and continuous improvement.
- Aged care, healthcare, high-volume billing, or Microsoft Dynamics 365 Business Central experience is highly regarded but not essential.
Salary
- Annual salary of $75,000 plus superannuation and salary packaging benefits.
Why join
- Opportunity to contribute to finance function improvements and new technology adoption.
- Career development and a supportive, collaborative team.
- Work supports older Australians and their families through a not-for-profit aged care provider.
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