Accounts Receivable Manager

About This Role

Who Are We❓

We Are Servme! A powerhouse guest experience and CRM platform built for modern hospitality. Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics. Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram.

We're not just another booking tool — we're the operational brain behind smarter restaurants, cafes, and hotels. And yes, we're growing fast. With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond. Ready to serve smarter? That's Servme.

The Job in a Nutshell

At Servme, product is at the core of everything we do. This role is not just about managing roadmaps, it’s about deeply understanding our users, solving real problems, and delivering exceptional product experiences. We’re looking for a talented Accounts Receivable Accountant to help shape the future of hospitality technology.

This role goes beyond traditional receivables management — success here depends heavily on the ability to build strong, trusted relationships with clients’ finance teams, ensuring smooth communication, proactive follow-ups, and timely collections in a dynamic payment environment.

What Will You Do❓

We are seeking a Accounts Receivable Accountant responsible for managing customer invoicing, receivables, and collections to ensure accurate financial records and timely cash inflows. The role requires strong relationship-building skills to effectively follow up on payments, manage delayed collections, and maintain positive client relationships in a challenging payment environment, while ensuring compliance with UAE VAT regulations and company policies.

Responsibilities:

• Prepare, review, and issue customer invoices accurately in accordance with contracts and agreed payment terms
• Ensure invoices comply with VAT regulations and company policies
• Record customer receipts and allocate payments against invoices correctly
• Monitor accounts receivable aging and outstanding balances on a regular basis
• Manage collections by actively following up with customers on overdue payments through calls and emails, while buildingstrong working relationships with client finance teams to improve payment cycles, maintain trust, and support cash flow objectives
• Investigate and resolve billing discrepancies and payment issues in coordination with sales and operations teams
• Prepare and share customer statements and aging reports
• Reconcile accounts receivable sub-ledger with the general ledger monthly
• Investigate and resolve billing discrepancies and payment issues in coordination with sales and operations teams
• Support month-end and year-end closing activities
• Assist with cash flow forecasting related to receivables
• Maintain proper documentation for audits and internal controls.

Ensure correct application of UAE VAT (TVA) on sales invoices.

• Support preparation of sales registers and VAT-related reconciliations
• Assist during tax audits and respond to inquiries from local authorities
• Handle receivables across multiple currencies (LBP, USD, or others as applicable)
• Track and reconcile payments received via cash, cheques, and bank transfers
• Adapt collection strategies to local market conditions while protecting company relationship

Requirements What Are We Looking For❓

• Bachelor’s degree in accounting, finance, or a related field
• 3-5 years of experience in Accounts Receivable or accounting roles (UAE experience preferred)
• Practical knowledge of VAT regulations
• Experience using ERP/accounting systems (QuickBooks) and MS Excel
• Strong relationship-building and interpersonal skills
• Professional and persuasive communication skills • Ability to follow up persistently on payments while maintaining positive client relationships
• Good negotiation and problem-solving skills
• High attention to detail and accuracy
• Ability to work under pressure in a delayed-payment environment
• Strong organizational and time-management skills Fluency in English and Arabic, both written and spoken essential. Fluency in French a plus.

What We Offer You❗

We believe you will love working at Servme!

• We have an inclusive and diverse culture that encourages innovation.
• We offer highly competitive compensation packages, including bonuses.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.