Accounts Receivable Assistant

Job purpose

Collections and accounts receivable

• Follow up on payment plans and overdue payments; escalate collection risks and delayed commitments.
• Maintain customer accounts, correspondence, collection records, and AR records; prepare weekly statements of account.
• Record and allocate payments, monitor balances, prepare daily aging reports, and support month-end close and reporting.
• Reconcile customer statements and resolve invoice, payment, credit-note, deduction, return, and balance discrepancies.
• Support adjustment documentation, customer balance confirmations, and audit requests.

Letters of credit

• Maintain the LC register and coordinate with customers, sales, and banks to register advised LCs and verify clauses or amendments.
• Coordinate collection-document submissions; prepare cover letters and bills of exchange and follow up on document acceptance and payment.
• Track maturities, delayed payments, documentation discrepancies, and collection risks; reconcile receipts with accounts and bank statements.
• Report LC collections, outstanding amounts, maturities, and overdue payments, and maintain complete transaction records.

E-commerce and controls

• Reconcile direct-to-consumer receipts and settlements and investigate unmatched, missing, delayed, or incorrectly allocated transactions.
• Support reconciliation of refunds, cancellations, returns, and chargebacks with retail, e-commerce, customer service, and finance teams.
• Prepare AR aging, collections, overdue, and reconciliation reports; flag risks and unresolved differences.
• Maintain supporting documentation, support audits, and follow financial controls, approval procedures, accounting policies, and confidentiality requirements.

Qualifications and experience

• Bachelor's degree in accounting, finance, business administration, or a related field.
• Approximately 1–3 years in accounts receivable, accounting, credit control, collections, or a similar finance role.
• Online-business experience is preferred; UAE experience in multichannel retail, distribution, consumer electronics, or a fast-moving business is an advantage.

Technical skills

• Good knowledge of accounts receivable and basic accounting principles; strong Excel skills, including PivotTables, lookups, reconciliations, and data checking.
• SAP, Microsoft Dynamics 365, or similar ERP experience is preferred.
• Understanding of letters of credit, aging analysis, payment allocation, reconciliation, collections, credit notes, and deductions.
• Basic UAE VAT documentation and e-invoicing knowledge is an advantage.
• Working knowledge of Power BI and experience with Smartsheet for data management, tracking, reporting, or workflow automation.

Core competencies and working relationships

• Good written and spoken English, professional communication, numerical accuracy, organization, follow-up, analytical thinking, and problem-solving.
• Ability to manage multiple accounts, deadlines, and priorities while working responsibly, confidentially, and collaboratively.
• Internal partners include Finance and Accounting, Sales, Order Desk and Supply Chain, Service, and E-commerce; external contacts include customers, distributors, dealers, banks, payment partners, and auditors.

Performance measures